Joey LeBlanc provided a thorough walkthrough of the various remodeling packages offered by Five Star Bath Solutions, guiding the customer toward the “Smart Choice” package, which balances durability, visual appeal, and long-term value. This package includes a grout-free composite surface with a waterproof cement foam backer, antimicrobial coating, and customizable design options that resemble stone but are lighter and easier to clean. Joey highlighted the use of Delta faucets and ADA-compliant grab bars capable of supporting up to 400 pounds, installed with proper backing behind the wall for safety. The customer appreciated that grab bars could be placed anywhere they desired, including angled for easier leverage. Joey also explained that they avoid materials like ceramic tile due to maintenance concerns and the potential for mold, favoring non-porous surfaces sealed with marine-grade silicone that doesn’t dry out or require replacement.
Joey explained that the company goes down to the studs during installation, replaces plumbing, and installs new fixtures with waterproof backers from floor to ceiling. The job timeline includes roughly eight weeks for materials to arrive, followed by two to three days for complete installation. Joey assured them that all installers are in-house employees trained in Detroit, not subcontractors, and undergo background checks and drug screenings. Local franchise owner Logan would be assigned as the construction contact, with Joey managing the design process. Both representatives would be available via personal cell phones to maintain direct and open communication. Customers could customize shelf and grab bar heights during Logan’s follow-up visit, with extra care taken to protect the home using protective coverings during the remodel.
Five Star Bath Solutions offered the customer a corporate upgrade to receive the “Smart Choice” package at the lower “Performance” price level, saving $2,729 if they chose to move forward that day. Joey also offered discounts of $750 per bathroom for completing a review and for being flexible with scheduling. All work includes a lifetime warranty covering both materials and labor, even if installation errors were to occur. Joey reassured them that any cracks or leaks would be addressed within about seven days. The quoted total for both bathrooms was $25,095, valid for 30 days, with only a one-third deposit required to start. Financing options with no down payment and delayed first payments were also available, offering flexibility for the couple to consider their budgeting needs.
Features presented by the representative:
* Walk-in shower with low-threshold base
* Grout-free, antimicrobial, six-layer composite Calacatta wall panels
* Waterproof DensShield backer and quad-lock corner protection
* Delta commercial-grade handheld shower system
* Two corner shelves on side wall
* Installation in one to two days
* Pre-construction planning and thorough cleanup
* Fully transferable lifetime warranty on product and labor
* Flexible financing and marketing-based discounts available