Jordan Santiano, a representative from Five Star Bath Solutions, introduced the customer to the Smart Choice system, emphasizing its six-layer composite surface that is grout-free, scratch-resistant, and embedded with antimicrobial protection. While the customer had initially considered a stone-look finish in cooler tones, the final selection was a sleek, glossy white composite wall system that met her maintenance and safety goals. Jordan also explained the durability of the patented Shower Shield waterproof backer board, which uses a fiberglass-encased, closed-cell foam base to prevent mold and mildew. He emphasized Five Star’s commitment to quality through their Certified Craftsman Guarantee, which ensures all installers are trained, background-checked, and company-employed—never subcontracted.
The completed shower reflects a clean and highly functional design. It features solid white composite walls with a bright, smooth surface that is completely grout-free, ensuring hassle-free cleaning. The installed chrome fixtures are simple and durable, including a fixed showerhead and two securely mounted grab bars for added safety. Two corner shelves offer ample storage, meeting the customer’s request for accessible organization. The setup remains open and user-friendly, with no glass door installed—leaving space for a curtain rod, as the customer originally preferred.
Installation was completed professionally within 1–2 days, starting with a full tear-out of the old tub and wall materials, followed by a mold and moisture inspection, and updates to plumbing using durable PEX lines. Protective flooring was used throughout the process to safeguard the home, and the new textured shower base provides non-slip security.
Jordan highlighted Five Star’s transferable lifetime warranty covering all materials, parts, and labor under the Smart Choice system—offering peace of mind for future resale. The customer also benefited from promotional savings including a 75% discount on installation, a cash incentive, and a bonus for agreeing to provide a review. In-house financing with $0 down was made available to ease budget concerns, and a punctuality guarantee ($100/day compensation for late starts) added further assurance of the company’s reliability.
Features Presented by the Representative:
* Smart Choice grout-free white composite wall system
* Six-layer antimicrobial, mold-resistant, and scratch-resistant surface
* Shower Shield waterproof backer board system
* Full tear-out to studs with mold/moisture inspection and repair
* PEX plumbing upgrades
* Delta chrome pressure-balanced faucet and fixtures
* Textured shower base for slip resistance
* Two integrated corner shelves and safety grab bars
* Space-ready for curved curtain rod installation
* Lifetime, transferable warranty on all parts and labor
* In-house financing with $0 down available
* $100/day late-arrival compensation policy
* 75% installation discount with cash and review-based incentives
Tub To Shower Conversion, Wedgemere Dr, Tampa, FL, 33610
