Catherine Walker from Five Star Bath Solutions conducted a full inspection using a moisture meter, revealing high water saturation behind the wall. Catherine recommended complete demolition to the studs and subfloor, followed by a new waterproof system with composite wall panels and a solid PVC shower base. She explained that the panels are non-porous and grout-free, eliminating future mold risks and requiring only light maintenance. The custom design reflected the customer’s aesthetic preferences and accessibility needs, including a rainfall shower head, recessed niche, two corner shelves, a grab bar, and a handheld sprayer. Based on the completed photos, a built-in bench was not included in the final layout, although it was part of the original discussion.
Catherine described the company’s 30-year national history and the local franchise’s strong presence in the DFW area. All installers are factory-trained and certified, not general contractors, and are background-checked and drug-tested. The estimated timeline included a two-to-four-day installation window, generally scheduled six to seven weeks post-measurement, with flexibility for earlier dates if openings occurred.
Catherine confirmed that the installation would be covered by a fully transferable lifetime warranty on parts, labor, and materials. This warranty guaranteed no future costs related to the original remodel. All silicone used is proprietary and designed to resist mold and color change. The company’s credibility was supported by a 4.9-star Google rating and a 99.8% satisfaction rate. The comprehensive scope and permanent waterproofing solution reassured the customer that the leak would not return.
Features presented by the representative:
* Complete tear-out to studs and subfloor to address underlying issues
* Waterproof composite wall panels with no grout
* Solid PVC custom shower pan with anti-slip surface
* Brushed nickel fixtures including rain shower head and handheld on a slide
* 24-inch grab bar, one recessed niche, and two corner shelves
* Factory-trained, background-checked installers
* Lifetime transferable warranty on parts, products, and labor
* Flexible payment options including financing and cash discounts
* Transparent, honest pricing and locally owned franchise support
Bathroom Remodel, Stone Crossing, Stewartsville, NJ , 08886
