Scot Kemmer from Five Star Bath Solutions provided a thorough breakdown of material options and features, guiding the customer through standard fiberglass and acrylic packages up to their Smart Choice flagship system. The Smart Choice system, made from a proprietary quarter-inch-thick PVC composite, features antimicrobial properties, a realistic stone look, and is exclusive to Five Star Bath Solutions. It also includes Shower Shield backer boards instead of green board, making the system fully waterproof and mold-resistant. Scot emphasized that all installers are company-trained, background-checked, and drug-screened, and that the company uses premium Delta fixtures rather than entry-level products to ensure durability and reduce future maintenance needs.
Installation logistics were clearly explained, with crews arriving at 9 a.m. and working through to completion in two to three days. Protective runners and plastic coverings safeguarded floors and fixtures. Full demolition proceeded down to the studs, with moisture inspection and any necessary framing repairs at no additional charge. New PEX plumbing was installed to bring everything up to code, followed by the proprietary Shower Shield waterproof backer board. A thermal-insulated, slip-resistant base was set, then the gray marble composite panels were installed from floor to ceiling. Accessories—including the Delta fixed/handheld shower system, single vertical grab bar, two corner shelves, and fold-down teak bench—were fitted. The enclosure was completed with a frameless clear glass sliding door on a low-profile track, and a 50-year antimicrobial silicone seal finalized all joints. The crew conducted a full cleanup and customer walkthrough to ensure satisfaction.
Five Star Bath Solutions offers a full lifetime warranty covering product, parts, and labor with no service fees, fully transferable for future homeowners. Scot provided financing options including zero-down and monthly payment plans; with the corporate-subsidized same-day upgrade discount applied, the Smart Choice package totaled $13,406 after discounts, with a deposit of $4,423 and balance due on completion. A “measure date” was scheduled with project manager Lane for January 8 at 11 a.m. to confirm all final specifications.
Features Presented by Representative Scot Kemmer:
* Walk-in shower conversion with Smart Choice antimicrobial composite system
* Gray marble–inspired quarter-inch PVC composite wall panels, installed floor-to-ceiling
* Proprietary Shower Shield waterproof backer board
* Thermal-insulated slip-resistant shower base
* Delta brushed nickel fixed and handheld shower system
* Single vertical safety grab bar mounted into studs
* Two corner shelves and fold-down teak bench for storage and seating
* Frameless clear glass sliding door on low-profile track
* Full demo to studs, moisture inspection, and framing repair at no extra charge
* PEX plumbing upgrade to code
* 50-year antimicrobial silicone sealant
* Installation by certified, background-checked Five Star employees
* Lifetime warranty on product, parts, and labor with zero service fees
* Flexible financing options and corporate-subsidized same-day upgrade discount
Bathroom Remodel, Belle River Rd, East China, MI , 48054
