Zach Sterling with Five Star Bath Solutions presented the Smart Choice composite package as the most fitting solution, describing it as fully customizable, mold-proof, and easier to maintain than traditional tile. He emphasized the benefits of composite over tile, particularly in terms of waterproofing, cleaning, and design flexibility, including a seven-layer print system with anti-microbial and anti-scratch coating. The couple appreciated the explanation and commented on how the composite offered a look nearly indistinguishable from natural stone. Zach explained that unlike fiberglass or acrylic kits, the Smart Choice panels could be manufactured to any size and layout required. He also highlighted the customizable nature of the system with full wall coverage, matching trim, and clean finishes, aligning with the customer’s request for an upscale yet functional solution.
Five Star Bath Solutions is a long-standing company with roots dating back to the 1980s, now locally owned and operated by a retired veteran. He pointed out that all technicians are fully trained and certified in-house, and that the company never subs out work, ensuring all installers fall under their $2 million liability insurance. Zach also shared that their reputation is backed by strong reviews on Google, Yelp, and the BBB. The install process would typically take three to five days, depending on the scope. The company works with customers on selecting materials and finalizing layouts in a detailed and collaborative way, ensuring design goals are met while keeping pricing transparent and competitive. Pricing tiers were provided for different material levels, including a same-day upgrade promotion if the customer chose to proceed quickly.
Five Star Bath Solutions provides a lifetime warranty on the Smart Choice composite system, which is fully transferable to future homeowners and includes caulking replacement and no additional charges for repairs due to installation or product failure. Zach assured the customer that their warranty doesn’t have fine print exclusions common with competitors. He stressed their “no surprise” pricing policy, stating that once a quote is agreed upon, no additional charges will occur, even if complications arise. He also mentioned a punctuality guarantee, offering $100 compensation if timelines are missed. The company backs its workmanship and customer satisfaction by not billing the remaining balance until the client is fully satisfied. The customer expressed appreciation for this level of transparency, professionalism, and the willingness to accommodate both aesthetic and functional needs in the final design.
Features Presented by Zach Sterling:
* Fully customizable Smart Choice composite system
* Anti-microbial, anti-scratch, seven-layer printed panels
* Mold-proof hydro board and 100% waterproof installation
* Lifetime transferable warranty
* In-house trained and certified installers
* No subcontractors; covered by $2 million liability insurance
* Custom grab bar placement with in-wall reinforcements
* Handheld shower system with stainless hose
* Faux marble composite wall panels
* Curved stainless curtain rod
* Corner shelf integrated into back wall
* Transparent “no surprise” pricing guarantee
* Optional financing and same-day upgrade discounts
* Removal and haul-away of demo debris
Bathroom Remodel, SE 65th Ave, Portland, OR , 97206
