Jordan Santiano of Five Star Bath Solutions introduced the customer to the Smart Choice Package, emphasizing the benefits of the grout-free composite system. The panel features six-layer construction with a scratch-resistant hard coat and antimicrobial surface. It mimics the look of real stone using etched imaging on 100% virgin PVC. Jordan explained that their installers are factory-trained, background-checked, and drug-screened, and the local Tampa Bay franchise is operated by his father with support from the corporate office. He addressed the customer’s budget concerns with transparency, offering tailored options while stressing that mold, leaks, or outdated plumbing would be addressed at no additional charge.
The completed remodel included a walk-in shower system using marble-inspired wall panels, consistent with the Smart Choice product line, though the installed panel color presented a bolder stone veining pattern than the originally requested “white pearl.” A glass bypass sliding door was installed instead of the requested curtain rod, and the included grab bar was positioned on the back wall, not under the window. A chrome Intuitions handheld showerhead was installed as specified. Two corner shelves were placed on opposite walls instead of both being on the left side, and a fold-down teak bench was added to the system, which was not requested in the original design.
The installation involved full tub removal, inspection of plumbing and subfloor, and installation of a waterproof closed-cell backer board using the quad-lock seam system. A textured, slip-resistant shower base was added, and the full area sealed with antimicrobial silicone. Protective coverings were used throughout the workspace, and the team completed cleanup at the project’s conclusion. Installation met structural and waterproofing goals, and changes to fixtures and layout were made based on space and mounting suitability.
Five Star Bath Solutions offers a full lifetime warranty covering labor, materials, and parts, with no fine print, and their warranty is transferable to future homeowners. The total cost for the Smart Choice Package was initially $16,095 but discounted with 75% off installation, a $500 senior discount, and a $750 flexible scheduling discount. A same-day upgrade option was also extended, reducing the total to $10,467. Although the customer appreciated the package and was impressed with the design and features, she chose to hold off and explore other quotes, keeping the offer and pricing locked in for 30 days.
Features Presented by the Representative:
* Walk-in shower conversion with marble-style Smart Choice panels
* Two corner shelves installed on opposite walls
* Grab bar positioned on rear wall
* Chrome Intuitions handheld shower system
* Closed-cell waterproof backer board with quad-lock system
* Custom slip-resistant shower pan
* Bypass sliding glass door (installed in place of curtain rod)
* Fold-down teak bench (added)
* Full waterproofing, mold treatment, and plumbing update included
* Lifetime warranty on labor, materials, and workmanship
* Transferable warranty to future homeowners
* $4,378 in total discounts available for same-day upgrade, senior, and flex scheduling
Tub To Shower Conversion, Swallow Bend, Fort Collins, CO , 80525
