Five Star Bath Solutions representative Liam presented several product options with varied warranty levels, including gel-coated fiberglass (three-year warranty), acrylic (ten-year warranty), and the Smart Choice lifetime warranty package, which was favored by the customer. Liam emphasized their groutless, panelized system that mimics tile or stone but is easier to clean and resistant to mold and mildew due to its non-porous and antimicrobial properties. He explained that the company exclusively uses in-house trained installers, not subcontractors, which ensures quality and accountability. Liam also detailed the advantages of their systems, such as antimicrobial silicone, UV protection, and durable materials designed for long-term performance, especially relevant for a busy household with frequent shower use.
Installation involved complete removal of the existing tub and tile down to the studs, inspection for underlying damage, and replacement of all plumbing to meet modern standards. The new walk-in shower features a non-slip base and a sliding glass door system with polished chrome trim. Wall panels in a marble-style finish were installed throughout, including on the window surround, providing a cohesive and modern appearance. A diagonal stainless steel grab bar was mounted on the back wall, and two corner shelves were added for accessible storage. The fixture set includes a single-handle control valve and a handheld showerhead on a flexible hose with a modern chrome finish. In the second bathroom, the approach included removing the first three rows of tile, replacing the base, and reinstalling matching tile provided by the customer. Liam walked the customer through optional upgrades like sliding glass doors, corner seating, shelving, and grab bars, tailoring the proposal to their preferences. He also clarified that while they couldn’t perform electrical work, they could coordinate with an electrician if necessary. Financing options were provided, including 0% interest for 12 months or significant labor discounts tied to monthly promotions. All estimates included taxes, with no hidden fees.
Five Star Bath Solutions backed their proposal with a comprehensive lifetime warranty covering installation, materials, plumbing, and workmanship, provided all components were supplied and installed by them. Liam highlighted their no-surprise guarantee, ensuring customers are not charged extra for hidden mold or wood damage discovered during the renovation. He stressed that while other companies may advertise lifetime warranties, they often only cover materials and not installation. The warranty extends to every element of the installed system, including fixtures like faucets, walls, and bases. Additional trust-building came through their 90-location presence across North America, a local office in Ottawa, full insurance, and a price match guarantee promising to beat any comparable quote by $100. The offer for the Smart Choice package was $20,506, discounted from $22,534, contingent on same-day signing, with a 10-day cancelation period at no cost.
Features presented by the representative:
* Walk-in shower with non-slip base
* Groutless marble-style wall panels with window surround integration
* Sliding glass shower door with polished chrome frame
* Modern chrome-finish handheld shower system
* Stainless steel diagonal grab bar
* Two corner shelves
* Full tub and tile removal down to studs
* Matching tile reintegration in second bathroom
* In-house trained installation crew
* Comprehensive lifetime warranty (materials, plumbing, and labor)
* 0% financing or promotional labor discounts
* Price match guarantee and no-surprise mold/wood damage clause
Tub To Shower Conversion, Stinson Ave, Nepean, ON , K2H 6N2
