Joey LeBlanc, the Five Star Bath Solutions representative, highlighted the company’s full range of material options and guided the customer through fiberglass, acrylic, Smart Choice composite, and premium stone finishes. Joey recommended the Smart Choice system for its antimicrobial surface, lifetime durability, and enhanced safety features, noting it was twice as thick and more stable than lower-tier options. The company’s Smart Choice material also has a grout-free finish and waterproof cement board backer that provides both structural integrity and easy maintenance. Joey offered thoughtful comparisons between product tiers and discussed how aesthetic preferences, such as flat panels with mock grout lines or stone visuals, could be met while staying within the customer’s budget and VA reimbursement limits.
Five Star Bath Solutions operates as a locally owned franchise backed by a national brand that began in 1996. Joey explained that the business is fully licensed and insured with $2 million in liability coverage and uses only in-house certified employees who undergo standardized training at a national center. Installations include down-to-the-studs demolition with all moisture readings and repairs completed before any new materials are installed. Joey documented the moisture issues detected behind the current tile system, explaining the company’s commitment to removing all affected areas and replacing them with mold-proof, waterproof materials. Installation typically takes two to three days once materials arrive, though in this case may extend slightly due to existing moisture levels and structural removal needs. Joey also assured the customer that the process includes site protection, plumbing upgrades, and a clean, secure job site throughout.
The Smart Choice system comes with a lifetime warranty that covers the walls, floor pan, plumbing, and all accessories like grab bars and shelving. Joey extended a corporate upgrade offer to the customer, allowing her to receive the Smart Choice package at the price of the lower-tier Performance package—a savings of over $1,500—if selected the same day. Although the customer needed to wait for VA approval, Joey guaranteed the quoted price for 30 days and offered to itemize all documentation required for the VA process, including pre- and post-installation photos and labor breakdowns. He also confirmed the payment plan required only one-third upfront and the balance 24 hours after completion, ensuring full customer satisfaction before final billing.
Key features presented by Joey LeBlanc:
* Walk-in shower conversion with brushed nickel two-in-one handheld showerhead
* Three grab bars, four shelves, non-slip antimicrobial floor pan
* Smart Choice grout-free composite walls with waterproof cement board
* Mold- and mildew-proof materials sealed with marine-grade silicone
* Down-to-the-studs installation with moisture check and repairs included
* Locally owned with national backing and 30+ years in business
* Fully licensed, insured, and staffed with trained in-house installers
* Lifetime warranty on Smart Choice package components
* Corporate upgrade offer to Smart Choice at Performance price
* 77% off installation or $1,500 discount applicable to project
* Installation completed in 2–4 days post-material arrival, typically within 6–8 weeks from approval
Tub To Shower Conversion, Casteel Dr SW, Marietta, GA , 30064
