Catherine Walker, the Five Star Bath Solutions representative, explained the company’s smart, engineered shower system using a composite material that is antimicrobial, non-porous, scratch-resistant, and thicker than acrylic, with a design that mimics real stone. She emphasized that the installation process would use a waterproof backer board called ShowerShield instead of traditional sheetrock or cement board, ensuring the entire shower system would be watertight. The system’s seamless pan and flexible adhesive for wall panels were designed to eliminate water seepage and adapt to home movement. Catherine highlighted options like Simtile designs for a tile-like aesthetic without grout lines and confirmed customization options for a five-inch deep ledge, a ladder-style door handle, and ADA-compliant pan technology for safety.
Five Star Bath Solutions positioned themselves as a hybrid company with international backing and local operation, with over 30 years in business and thousands of installs in the DFW area. Catherine shared that their installers undergo rigorous factory training under master techs and are background checked and insured. She emphasized their low marketing overhead, word-of-mouth referral model, and high customer experience scores, including a 4.9 Google rating and 4.8 on Yelp. Catherine clarified that their services are specialized solely in bathrooms, giving them an edge in expertise and execution quality. She noted that their price includes demo credits and a comprehensive approach with licensed plumbers and electricians, which the customer explicitly valued.
The installation process outlined involved a detailed clean-in, construction of a custom low-threshold shower base, setting up the wall panels with corner guards, and relocating electrical switches and lighting. Catherine confirmed that installers would clean up daily, centralize tools, and minimize disruption. The team would also reinforce compromised studs, install customer-selected insulation, and move the water lines to prevent future freeze damage. Final glass doors were custom measured and installed with a matte black roller track and squared handle. The proposed work included all labor and materials, with pricing options for packages and a sign-in-yard discount incentive.
Five Star Bath Solutions offered a lifetime warranty on the premium composite shower system covering parts, labor, and product. Catherine emphasized this is transferable to new homeowners, making it an asset for resale. She clearly delineated warranty durations by material—three years for fiberglass, ten for acrylic, and lifetime for the composite system the customer was interested in. Catherine explained that the warranty coverage applied only when Five Star provided and installed all components, ensuring full accountability and no exclusion clauses. The customer appreciated this clarity, though price remained a key decision factor. Ultimately, she expressed gratitude for the detailed presentation, noting the warranty was impressive but the total project cost exceeded her current budget and expectations.
Key Features Presented by Catherine Walker:
* Seamless composite wall and pan system (non-porous, antimicrobial, scratch-resistant)
* Waterproof ShowerShield backer board
* ADA-compliant nano-grip pan
* Custom ledge and Simtile wall design in Calabria finish
* Ceiling panel installation with raised lighting
* Matte black Delta Aura dual handheld and rainhead system
* Custom roller-glide glass door with matte black framing and square handle
* Licensed and insured master-level installers
* Daily clean-up and careful property handling
* Lifetime transferable warranty on composite shower system
* Financing options and installation discounts
* Locally owned franchise with 30+ years’ experience and high review ratings
Bathroom Remodel, Chaney Ln, Plano, TX , 75093
