Catherine Walker from Five Star Bath Solutions presented the Smart Choice composite system, emphasizing its antimicrobial, non-porous, and scratch-resistant properties. She explained the system’s six-layer construction, which includes a cement-coated foam core, flexible adhesive to accommodate wall shifting, and proprietary silicone bonding for clean, durable finishes without the need for re-caulking. Catherine highlighted that the materials are US-made, exclusive to Five Star, and require only light cleaning without harsh chemicals. She also described how Five Star’s streamlined approach, lack of TV advertising, and specialization in bathroom remodeling contribute to lower costs and higher customer satisfaction. The company holds a 4.9-star Google rating and is fully licensed and insured with over 90 franchises, including the locally owned Plano location.
The installation process includes full demolition down to the studs and subfloor, mold remediation at no extra cost, replacement of any damaged framing, and installation of a custom, one-piece non-slip NanoGrip shower pan. PEX plumbing lines and a new valve will be installed to update the system, and a waterproof Shower Shield backer board will be used to reinforce the walls. Catherine explained how their quad-lock corner protection system and flexible wall adhesive create a waterproof, structurally sound environment. The installation was estimated to take two to four days, with a protective runner laid from the front door to maintain cleanliness and a walkthrough conducted at the end to confirm satisfaction. The project is eligible for partial funding through a state Medicaid program, which would pay up to $10,000 upon completion.
Five Star Bath Solutions offers a lifetime warranty covering all parts, labor, and materials with no exclusions, and the warranty is fully transferable to future homeowners. The customer was eligible for a $3,885 discount through the March promotional offer, reducing the final cost. Financing was available with payments as low as $31/month for qualified buyers, with no prepayment penalties. Catherine advised that if the customer decided to commit the same day, the price could be locked in, even while awaiting final approval from the state. The customer appreciated the clarity, straightforward pricing, and practical benefits of the system and planned to review the details with their family before proceeding.
Features presented by the representative:
* Walk-in shower conversion with slight enlargement for accessibility
* White antimicrobial, non-porous composite wall panels (Smart Choice package)
* Chrome handheld multi-spray showerhead
* Two corner shelves and two grab bars (horizontal and vertical placements)
* NanoGrip non-slip shower base (ADA-compliant)
* PEX plumbing replacement and new valve installation
* Cement-coated Shower Shield backer board
* Mold remediation and subfloor repair at no additional cost
* Two to four-day installation timeline with 10-step white-glove process
* Lifetime warranty covering parts, labor, and materials, transferable
* March promotional discount of $3,885
