Catherine Walker of Five Star Bath Solutions walked the customer through their composite shower systems, highlighting how they offer the aesthetic of real stone with the functional benefits of being non-porous, antimicrobial, scratch-resistant, and grout-free. Catherine explained that their composite panels are two times thicker than acrylic, won’t crack like tile, and have been engineered to resist mold, mildew, and water damage—common issues with traditional tile setups. She pointed out that the system includes a NanoGrip ADA-compliant base designed specifically for safety and slip-resistance. Catherine also emphasized the local nature of their franchise, headquartered in Plano, and Five Star’s 4.9-star rating on Google, long-standing history since 1996, and focus solely on bathroom remodeling.
The installation process involved a complete tear-out of the existing tub, tile, and backer board down to the studs and subfloor, with all debris removed from the home the same day. Catherine described how their team would install a custom shower pan in the exact footprint of the original tub to preserve existing flooring, and use a cement-coated, high-density foam backer board for full waterproofing without stressing the walls. The shower included a raised faucet for better accessibility, new plumbing lines, and flexible adhesive to allow for foundation shifts. Final details were completed in a two-day install, with efficient scheduling made possible by early availability.
Five Star Bath Solutions offered a lifetime warranty on the Smart Choice composite package covering parts, labor, and materials, fully transferable to a future homeowner. Catherine detailed additional guarantees including best value price match, a certified craftsman promise, and no surprise pricing—even in the event of mold or structural damage discovered during demo. Customers receive a 10-step quality control walkthrough and the company uses white-glove service practices, including carpet runners and property protection. Due to a promotional offer and franchise upgrade, the customer was eligible to receive the higher-tier composite system at the price of the mid-tier acrylic option.
Features Presented by Catherine Walker:
* Tub-to-walk-in-shower conversion with 3” low threshold
* White subway tile-pattern composite wall panels
* Non-slip, ADA-compliant NanoGrip shower base
* Chrome Delta Linden Intuition handheld shower faucet
* Two corner shelves and two safety grab bars
* Frameless bypass glass door enclosure
* Cement-coated high-density foam waterproof backer board
* Flexible adhesive system for foundation shift adaptability
* Complete demo, mold remediation, and cleanup included
* Lifetime transferable warranty on parts, labor, and materials
* Price match guarantee, certified installer promise
* White-glove service and expedited 2-day installation
* Promotional upgrade to composite at acrylic pricing if approved same day
