Rachel Mandizha explained how Five Star Bath Solutions works and emphasized the company’s value, noting that the customer found the company online while searching for a tub-to-shower conversion. She walked them through the Smart Choice and Performance packages, explaining the Smart Choice line is lifetime-rated, built from durable PVC pipe material, and non-porous to prevent staining or fading. She clarified that Performance is suited for shorter-term use and carries a 10-year warranty. She also covered cost-to-value benchmarks and reinforced local trust by explaining the company operates right in Columbia and handles everything from new plumbing to waterproofing.
Rachel reviewed the installation process, explaining that everything would be removed to the studs, with all subfloor and wall conditions inspected and repaired as needed. New plumbing would be installed along with the company's proprietary backer board system, and the full layout would be tailored to the customer’s selections. During the consultation, she confirmed recessed shelving placement, clarified hardware styles, and confirmed the sliding door setup. In the final build, the shower featured full-height white panels, a chrome-framed sliding door system, recessed dual shelving, a handheld fixture, and a fold-down bench—despite the original discussion not including a seat, the final installation featured one, visually validated in the after photo.
Finally, Rachel went over the warranties and guarantees, confirming that the Smart Choice system carries a lifetime transferable warranty tied to the building. She emphasized that the seamless design eliminates the need for grout, silicone, or caulking, which means no cracking or water ingress over time. She reviewed financing options with no upfront payment and no credit impact, and closed by confirming the inclusion of every item discussed, from the White Pearl finish to removal of the old vanity and wall components. Local service availability and support were also reinforced as part of the company’s long-term commitment.
Features Presented by the Representative
* Smart Choice lifetime product made of PVC-based composite
* Performance acrylic option with 10-year warranty
* Seamless system with no grout, no silicone, no popping
* Demo to studs with full inspection and new plumbing
* Two-day installation process
* Project manager measure within three days
* Customizable shelves, recessed niche, shower head, door and storage
* Fold-down teak bench and chrome safety hardware
* Local Columbia support and service
* Financing with no money due today and no credit impact
Tub To Shower Conversion, Tacheene Dr, Saint George, UT , 84770
