The representative presented Five Star Bath Solutions’ Smart Choice wall system, which offers high durability, a grout-free surface, and premium design options. Although the customer initially leaned toward Azura Bay stone-look visuals, the final install used solid white wall panels, delivering a clean and low-maintenance finish. The integrated corner shelves matched the composite surround and were installed with proper slopes to prevent pooling. The shower system included a Delta matte black handheld fixture set mounted to a pressure-regulated valve, deviating from the originally requested brushed nickel but aligning with the final enclosure’s black trim.
Installation began with complete demolition of the previous tile surround and fixtures, as shown in the pre-installation image. Crews removed water-damaged backer board, installed new waterproof wallboard, and reconfigured plumbing connections. The sliding matte black framed glass door was installed same-day, eliminating wait times for custom frameless glass. All materials, including backer, trim, and fixtures, were installed by factory-certified Five Star employees, not subcontractors, ensuring full accountability and clean execution throughout the three-day project.
Five Star Bath Solutions provides a lifetime, fully transferable warranty that covers all aspects of the remodel, including materials, labor, and fixture integrity. The company guarantees full service coverage, such as magnet replacements or valve service, as long as non-abrasive cleaning practices are followed. The warranty adds resale value and supports long-term performance without added service costs. Customers also received printed design documentation and a written scope of work outlining lead times, material orders, and optional savings offers available prior to final contract approval.
Features presented by the representative:
* Conversion from tub/shower to updated tub-shower combo
* Smart Choice solid white composite wall panels
* Integrated corner shelving with sloped drainage
* Matte black Delta handheld shower fixture
* Black-framed sliding glass shower door
* Waterproof wallboard replacement
* Full demolition and site preparation
* New PEX plumbing tied to existing copper lines
* Three-day installation timeline
* Background-checked, factory-certified in-house installers
* Lifetime transferable warranty on labor, materials, and hardware
* Military and cash discount options presented