The representative presented several system options, explaining the distinctions between fiberglass, acrylic, Smart Choice composite, and premium stone packages. The Smart Choice system was chosen for its six-layer composite design, which is grout-free, antimicrobial, and resistant to scratching, staining, and discoloration. It includes Five Star’s exclusive Shower Shield waterproof backer board, which is thicker and more durable than cement or green board and completely impermeable to water, ensuring long-term protection. The system is sealed using marine-grade silicone, which does not dry out, mold, or require reapplication. Every customization—such as shelf placement, grab bar location, fixture finish, and door configuration—was tailored to the homeowner’s safety and maintenance preferences.
Five Star Bath Solutions, locally operated from Broussard, LA, is part of a nationally recognized franchise founded in 1996. The representative highlighted that the company is built on referrals and reputation, maintaining a strong online rating and top-tier BBB standing. Installations are performed exclusively by Five Star employees, not subcontractors, all of whom are factory-trained, background-checked, and drug-tested. The installation process includes full removal of the existing tub and wall system to the studs, inspection and replacement of any damaged subfloor or plumbing, and complete setup of the new system using updated PEX plumbing. The project is typically completed in two days, scheduled after a standard material lead time, with full floor protection, cleanup, and walkthrough provided at completion.
The Smart Choice package includes a fully transferable lifetime warranty, covering all materials, labor, plumbing, and accessories, ensuring long-term peace of mind. This warranty remains valid even if the home is sold or inherited, adding value and security for future ownership. The customer also qualified for current promotional installation discounts, and appreciated the transparent process, direct local support, and the ability to contact their representative, project manager, or franchise owner throughout the remodel for updates or assistance.
Features presented by the representative:
* Walk-in shower conversion replacing aging tub-shower combo
* Smart Choice grout-free composite wall system (antimicrobial, scratch- and stain-resistant)
* Exclusive Shower Shield waterproof backer board
* Marine-grade silicone sealing—permanent, no resealing required
* Bacchiano Cream wall color with brushed nickel Delta fixtures
* Two corner shelves for storage
* Round two-in-one faucet with detachable handheld wand
* Sliding glass shower door with integrated towel bar
* Horizontal and diagonal safety grab bars
* Fold-down teak bench for optional seating
* In-house, certified, background-checked installers (no subcontractors)
* Locally owned in Broussard, part of franchise established in 1996
* Strong customer reviews and BBB standing
* Lifetime transferable warranty on labor, materials, and plumbing
* Promotional installation discounts available
Tub To Shower Conversion, Brittany Ave, Newark, CA , 94560
