Jordan Santiano of Five Star Bath Solutions conducted a moisture test, revealing levels exceeding 30% in parts of the shower wall, indicating water intrusion from a compromised pan. He recommended their Smart Choice grout-free composite system for its six-layer antimicrobial construction and scratch-resistant surface. Jordan explained how traditional tile installations often result in long-term issues, especially with outdated green board or plaster backers that trap moisture and harbor mold. He noted that Smart Choice panels are non-porous, easy to clean, and can replicate the look of stone or tile without maintenance concerns. He emphasized that their installers are all in-house, background-checked, and trained in Detroit. The company is locally owned in Tampa and fully licensed and insured, offering a hands-on customer experience and peace of mind through nationally recognized standards.
The installation process includes full demo to the studs, inspection and remediation of any mold or leaks, subfloor repairs, and upgrades to the Apex plumbing system, which is rated for 120 PSI. The new walk-in shower will be constructed using KBRS pre-sloped pans, Five Star’s waterproof cement-coated backer board with a quad-lock seam system, and finished with frost composite wall panels. Accessories include a Delta pressure-balanced faucet, two molded corner shelves, and a straight chrome curtain rod. Jordan also offered to remove and reinstall the toilet and vanity for free if the customer decided to purchase new ones, since they would already be removed to install new waterproof flooring. The project could be completed in two to three days, with booking flexibility to align with the customer’s year-end timeline.
Five Star Bath Solutions offers a comprehensive lifetime warranty covering products, parts, labor, and antimicrobial silicone. This includes future resealing at no cost if needed, provided all materials are sourced through the company. The customer was offered several pricing options, including a standard fiberglass system, acrylic performance package, and the premium Smart Choice composite system. A 75% installation discount reduced the Smart Choice total to $15,035, and with additional incentives—a $750 social media review discount and $500 flex install discount—the final quote came to $13,785. Although the same-day upgrade could have reduced the total to $12,432, the customer opted to get additional estimates before committing, while Jordan honored a 30-day price lock and shared Five Star’s price-match and $100 bonus guarantee against any licensed competitor.
Features Presented by the Representative:
* Walk-in shower with Smart Choice grout-free composite walls (frost color)
* KBRS pre-sloped shower pan with continuous stone-pattern base
* Waterproof cement-coated backer board with quad-lock seam system
* Apex plumbing upgrade rated for 120 PSI
* Two molded corner shelves and straight chrome curtain rod
* Delta pressure-balanced faucet with handheld wand
* Optional installation of customer-supplied toilet and vanity (no added charge)
* Waterproof flooring installation included
* Full demo to studs, moisture remediation, subfloor repairs included
* Lifetime warranty on products, parts, labor, and antimicrobial sealing
* $3,759 off installation, $750 social review discount, $500 flex schedule discount
* 30-day price lock and $100 price-match guarantee with certified installers only