Stacy Drake guided the customer through the product options, recommending their exclusive composite shower system that includes antimicrobial and scratch-resistant surfaces. She demonstrated samples in neutral tones that mimic stone finishes but clean easily with common household products. Stacy explained the use of solid backer boards for grab bars and discussed layout options including Delta’s two-in-one shower head, a waterproof ceiling panel, and clear or rain-textured glass doors. The design would maintain visual openness while improving function and safety.
The full remodel process would begin with a pre-construction walkthrough to confirm measurements, accessories, and fixture placements. Stacy confirmed that installation would involve tearing out the old tub, checking for water damage, replacing plumbing with new Delta components, and installing waterproof wall panels. All work would be completed by Five Star’s own certified installers, with the shower installation typically completed within one to two days.
Five Star Bath Solutions provides a lifetime warranty that is fully transferable. Stacy emphasized that all components—from the fixtures to the composite panels and labor—are covered without exceptions. The customer was reassured by the transparent, non-pressure sales experience, and appreciated the ability to review samples before finalizing their decision. They were also informed of optional discounts including a same-day approval incentive and military savings.
Features Presented:
* Tub-to-walk-in shower conversion
* Neutral-toned antimicrobial composite wall panels with marble look
* Delta two-in-one chrome shower head with handheld
* Low-threshold shower base with slip resistance
* Chrome shower curtain rod (no doors)
* Two corner shelves for storage
* Reinforced grab bar placement (grab bar not pictured)
* One to two-day install timeline
* In-house certified installation crew
* Fully transferable lifetime warranty
* Flexible financing and military discount