Tom Seesz from Five Star Bath Solutions provided an informed, patient walkthrough of available options, starting with a discussion of safety and therapy benefits. He explained that walk-in tubs and showers like the ones they install are ideal for those seeking accessibility and therapeutic comfort, with features designed for circulation improvement and muscle relief. Tom outlined how the company uses composite wall panels that avoid the maintenance issues of grout and tile and come in a variety of colors and patterns, including marble and granite looks. He explained the differences between their standard composite product and the Onyx upgrade, both of which are non-acrylic and offer superior durability. Tom reinforced that Five Star is locally owned, licensed, bonded, and highly reviewed, with a large share of business coming from referrals.
Tom detailed a full-service installation process that includes removing the old tub, installing DenShield waterproof backer board (rather than standard green board), plumbing from the trap up, and placing a central wall system to the ceiling. He described the accessible shower unit as being built with a low-threshold base, fold-down seat, multiple grab bars, and all necessary ADA reinforcements. The installation also included rebuilding shelving to fit the new configuration. All plumbing and installation work was completed by Five Star's own crews, and a trusted electrician handled electrical work on a time-and-materials basis. The expected installation timeline was seven to nine weeks from signing, depending on demand.
Five Star Bath Solutions offers a fully transferable lifetime warranty covering both labor and materials, including DenShield board, wall panels, sealant, and structural elements. Tom explained that their thermal expansion sealant replaces traditional caulking, which dries and shrinks over time, and is guaranteed never to fail. The warranty can be passed along at any time and includes all servicing. Tom provided a detailed quote of $19,050 after applying both a $1,000 internet coupon and a $1,000 senior discount, with an optional $5,000 upgrade to the Onyx system. A full proposal was left for the customer to review when her home improvement loan was finalized.
Key Features Presented by Tom Seesz:
* Walk-in shower with white and gray marble-look composite wall panels to ceiling
* Low-threshold, slip-resistant shower base
* Chrome shower curtain rod for easy access
* Multiple brushed nickel grab bars (vertical, horizontal, and by controls)
* Fold-down teak bench seat
* Four built-in corner shelves for storage
* Detachable handheld brushed nickel showerhead
* DenShield waterproof backer board (not green board)
* Thermal expansion sealant, guaranteed not to shrink or dry
* Full plumbing from trap up and trusted electrical partner (time and materials)
* Locally owned, licensed, and insured with high referral rate
* Lifetime, fully transferable warranty covering labor and materials