The representative explained Five Star Bath Solutions’ bathroom-focused remodeling process, locally operated franchise structure, long-standing company history, insurance protection, customer ratings, and industry recognition. The representative reviewed differences among fiberglass, acrylic, and the Smart Choice wall system, emphasizing scratch resistance, antimicrobial protection, waterproof performance, nonporous surfaces, and simple maintenance. The representative also explained the stone-image wall appearance used to create a marble-style finish without grout lines. Customer valued the low-maintenance materials, customizable selections, trained installation crews, and manufacturer-supported installation standards.
The representative explained a full removal process designed to expose the existing wall area for inspection before installation of new materials. Installation planning included plumbing inspection, moisture or mildew correction when needed, damaged wall repair, reinforced backer materials, waterproof sealing, fixture installation, wall-panel installation, and final cleanup. A measuring team was scheduled to confirm custom dimensions before production, with an anticipated production lead time of approximately six to eight weeks. Standard installation was presented as a one- to two-day process, with additional time reserved when concealed wall damage required repair. Home protection, work-area preparation, and a final walkthrough were also included in the installation process.
The representative explained Five Star Bath Solutions’ lifetime warranty covering qualifying product, parts, and labor, with one-time transferability. The representative described direct warranty support for future service needs and clear written warranty documentation. Customer appreciated the stated installation timeline, moisture-remediation approach, trained installation process, and long-term warranty coverage. The representative also reviewed available military support resources and documentation assistance for qualifying customers.
Features presented by the representative:
* New bathtub installation
* Deeper white bathtub
* Everest marble-look wall design
* Neutral white and gray finish
* Chrome Delta fixtures
* Detachable handheld shower head
* Shower curtain rod
* Corner storage shelves
* Safety grab bar
* Smart Choice wall system
* Waterproof, antimicrobial, scratch-resistant, and nonporous wall surfaces
* Full removal and wall-area inspection
* Moisture and mildew remediation as needed
* Plumbing inspection and repair as needed
* Reinforced backer board
* Waterproof silicone sealing
* Home and floor protection during installation
* Lifetime product, parts, and labor warranty
* One-time transferable warranty
* Company insurance protection
