Ostin Tuma described the benefits of a walk-in shower system from Five Star, emphasizing safety, accessibility, and ease of maintenance. He noted that their commercial-grade Delta fixtures are included with every install, along with non-slip pans and mold-resistant materials. Ostin also reassured the customer that their focus was on fitting the right system to the customer's space and not upselling unnecessary features.
Ostin explained that installation includes full demo, removal of old materials, new plumbing from the drain to the showerhead, and wall panels custom-fit to the existing footprint. He showed various accessories such as folding seats and grab bars and explained that shelf and seat placement would be confirmed on installation day. Their trained in-house team handles every step, and the system could be installed in a single day.
The job would come with a fully transferable lifetime warranty covering labor and materials, including all fixtures. Ostin made clear that if anything goes wrong, there’s no trip charge or hidden service fee. The customer also had financing options with flexible terms and zero-payment plans until the job is completed to their satisfaction.
Features presented by the representative:
* Tub-to-walk-in shower conversion
* Plunger drain replaced, full plumbing upgrade
* Composite non-slip base
* Gray and blue marble-pattern composite wall system, extended to ceiling
* Delta commercial-grade brushed nickel fixtures
* Three brushed nickel grab bars (horizontal and vertical)
* Two built-in corner shelves
* Chrome shower curtain rod (no glass door)
* One-day installation
* In-house, certified crews
* Lifetime transferable warranty
* Flexible financing options
Tub To Shower Conversion, Via Catherina Dr, Grand Blanc, MI , 48439
