The Five Star Bath Solutions representative introduced a suite of material options, guiding the customer toward the composite system due to its antimicrobial properties and matte surface that eliminates glossiness. The composite material was presented as more robust than acrylic and easier to maintain than stone or tile. The representative emphasized the company’s local expertise in Whatcom, Skagit, and Island counties, and reassured the customer that no subcontractors would be involved. Installer credentials and in-house training were underscored as part of the company’s Certified Craftsman Guarantee.
The installation process was completed over two days and included a full demolition down to the studs. Green board was replaced with closed-cell foam insulation layered beneath fiberglass cement board. A custom-fit, slip-resistant tub base was installed, along with Delta plumbing fixtures in matte black to match the selected aesthetic. Three corner shelves were mounted on the showerhead side for accessible storage. Although the original request specified matte black hardware and Calcutta White panels, the completed remodel instead shows white subway tile-style panels with chrome hardware and a handheld shower, diverging from the requested selections.
Five Star Bath Solutions backs its work with a lifetime transferable warranty covering all labor and materials. The customer was assured of full mold protection through marine-grade silicone seals and guaranteed long-term performance without the need for recaulking. The representative also highlighted the Best Value Guarantee, which ensures pricing competitiveness, and included the No Surprise and Property Protection Guarantees to reinforce trust in the company’s all-inclusive service model.
Features presented by the representative:
* Soaker tub install with ceiling-height composite surround
* Matte finish Calcutta White composite panels (substituted with white subway tile style in final install)
* Square matte black rain showerhead with dual controls (substituted with chrome handheld fixture)
* Three structural corner shelves on the showerhead side
* Curtain rod setup with matching black hardware (hardware delivered in chrome)
* Custom-fit panels and slip-resistant tub base
* Tear down to studs with mold-resistant backing system
* Inorganic closed-cell foam with fiberglass cement board
* Delta plumbing fixtures with lifetime warranty
* Marine-grade silicone sealing to eliminate recaulking
* Two-day install with full cleanup and walkthrough
* Lifetime, transferable warranty on all materials and labor
* Best Value Guarantee with 30-day price match
* No Surprise, Certified Craftsman, and Property Protection Guarantees
