Tabitha Lambert from Five Star Bath Solutions walked the customer through several remodel packages and recommended the Smart Choice composite system for its long-term durability and low maintenance. This system features a six-layer antimicrobial surface installed over Five Star’s exclusive Shower Shield backer board, which is fully waterproof and mold-resistant. The composite material offers a modern stone-look finish without grout and requires no resealing or scrubbing. Tabitha emphasized the advantage of grout-free panels and explained the one-piece panel system would be sealed using marine-grade antimicrobial silicone for a clean, watertight result. She noted that all Five Star installers are background-checked, certified, and employed in-house, not subcontracted, and the company operates locally in Broussard, Louisiana while benefiting from national franchise-level buying power.
The installation process involves removing the current system down to the studs, replacing plumbing with new PEX lines, and inspecting for any signs of damage or rot. A custom, non-slip shower base will be installed, followed by the three-panel wall system and accessories including shelves and grab bar. Each project includes pre-installation planning with a project manager to confirm dimensions, shelf spacing, and placement of all components based on customer preferences and accessibility needs. The timeline includes an estimated eight-week lead time for materials followed by a two- to three-day installation.
Five Star Bath Solutions offers a fully transferable Lifetime Warranty on products, labor, and workmanship. Tabitha reviewed their No Surprise Guarantee, ensuring that structural or plumbing repairs discovered during demo would not incur additional charges. The Price Assurance Guarantee allows Five Star to beat any comparable competitor quote by $100. Promotional offers included 77% off installation labor, a $750 senior discount, and an additional $500 discount for leaving a Google review. The Smart Choice system, normally priced at $19,566, was reduced to $14,403. Although the customer planned to review the options with her daughter before finalizing, she noted the quality, ease of use, and straightforward process as strong positives in the overall experience.
Key features presented by the representative:
* Tub-to-walk-in shower conversion with chrome sliding door
* Smart Choice antimicrobial composite wall system over waterproof Shower Shield backer board
* Angled grab bar
* Two shelves for storage
* Full tear-out to studs, new PEX plumbing, and non-slip shower pan installation
* Marine-grade silicone sealing for one-time, mold-resistant finish
* Two- to three-day installation after an eight-week material lead time
* Fully transferable Lifetime Warranty; No Surprise and Price Assurance Guarantees
* Final price reduced to $14,403 after all discounts and incentives applied
Tub to Shower Conversion, Pierre Washington Rd, Broussard, LA, 70518
