Gavin Vilchez, the Five Star Bath Solutions representative, provided an overview of the company’s offerings, emphasizing the high quality of their products and services. He assured the customer of the company’s commitment to safety and accessibility, mentioning that the company specializes in making showering safer for those with mobility issues. Gavin highlighted Five Star Bath Solutions’ long-standing presence in the industry, their extensive experience, and their reputation for excellence, backed by strong reviews and ratings. He also explained the company's ability to offer competitive pricing due to their large corporate buying power, combined with the personalized service of a local provider.
In discussing the installation process, Gavin described how Five Star Bath Solutions would handle the project. He explained that they would begin by demolishing the existing bathroom down to the studs to ensure there were no hidden issues with the framing or subfloor. He mentioned the option to include matching wall panels and ceiling panels for a cohesive look. Gavin also addressed the potential for removing a soffit to increase the shower’s height, which would open up the space and make it feel larger. The representative emphasized the importance of taking time to decide on the final design and features, ensuring the customer would be fully satisfied with the end result.
Five Star Bath Solutions offered a comprehensive warranty to provide peace of mind for the customer. Gavin explained that their products come with different warranty options depending on the package chosen, with the performance package offering a ten-year warranty. He also reassured the customer of the company’s full insurance coverage and licensing, emphasizing their transparency and commitment to customer safety. The company’s high ratings on platforms like Google and recognition from industry sources, such as being named the best bathroom installer of 2021 by HomeAdvisor, were also highlighted as part of their guarantee of quality.
Tub to Shower Conversion, Saratoga Cir, Canton, MI, 48187
