Janet, the representative from Five Star Bath Solutions, explained the company's history, emphasizing their 30 years of experience and their specialization in bathroom remodels, particularly wet areas. She highlighted that the company is licensed and insured, and all their installers are trained and certified locally in Warren, Michigan. Janet emphasized that their products are designed to be 100% waterproof, which addresses common issues with grout and moisture in older bathrooms. She also noted that the company primarily relies on referrals and word of mouth, which speaks to their strong reputation and customer satisfaction.
Janet detailed the installation process, explaining that they would remove the existing tub and tile, inspect for any moisture or damage, and install a new shower base and wall system. The new system would be grout-free and made from composite materials designed for durability and easy maintenance. Janet reassured the customer that the installation would be thorough, with attention to ensuring that everything is waterproof and safe. She mentioned that the project would likely take a couple of days to complete, depending on the specifics of the job.
Five Star Bath Solutions offers a lifetime warranty on their products, which covers everything from the fixtures to the waterproofing system behind the walls. This warranty is transferable, adding value if the customer ever decides to sell the home. Janet also mentioned the company's current promotion of 75% off the installation fee, which provided significant savings on the overall cost. She made it clear that while the customer was still in the early stages of deciding, the company’s offerings, combined with their experience and customer-focused approach, made them a strong contender for the job.
Tub to Shower Conversion, Bal Clair, New Baltimore, MI, 48047
