Nate Bloomfield, the representative from Five Star Bath Solutions, reassured the customer of the company's capabilities by mentioning their commitment to quality and refusal to do "band-aid jobs." He highlighted that the project would involve gutting the space down to the studs and subfloor to ensure all issues, including moisture and plumbing, were fully addressed. Nate also offered customization options for the shower area, including the height and placement of fixtures, and discussed modern safety features like grab bars. He assured the customer that despite the extensive work, the project could be done cost-effectively by working over existing structures where possible.
Five Star Bath Solutions demonstrated their trustworthiness by sharing printed reviews from the last three years, emphasizing their experience and customer satisfaction. Nate explained the importance of addressing underlying structural issues to avoid future problems, offering a thorough walkthrough of the process and materials, and ensuring the customer that they wouldn't be charged for unnecessary work. He provided clear timelines, stating that the project would begin with the most significant part, the shower conversion, and move sequentially through the other areas, ensuring no steps were skipped.
The warranty and guarantees from Five Star Bath Solutions were also discussed. Nate highlighted that the work would include updated plumbing, a new faucet system, and that all installations would meet ADA standards. He assured the customer that the company’s warranty would cover the work, providing peace of mind that the bathroom would be both functional and long-lasting. Additionally, Nate mentioned that they could customize the project further if needed, offering a flexible and customer-focused approach to the renovation.
Tub to Shower Conversion, Stafford Dr, Macomb, MI, 48042
