Catherine Walker from Five Star Bath Solutions presented their Smart Choice composite system, which features a grout-free surface engineered to be waterproof, antimicrobial, and highly durable. The panels are two times thicker than standard acrylic, with seamless heat-welded joints for a cleaner and longer-lasting installation. She emphasized the advantages of natural stone appearance without the maintenance challenges of tile or grout. Catherine also explained that their solution resists scratching and staining, requires no harsh cleaners, and has been field-tested across 29+ years of bathroom remodeling. All installers are factory-trained and background-checked, ensuring quality and consistency across projects.
Installation was scheduled over a two-to-three day timeline. The process involved complete removal of the tub and tile walls, followed by preparation using cement-coated foam backer board. The team then installed the custom shower base, marble-look wall panels, built-in bench, corner shelving, fixtures, and grab bars. The space was protected throughout the remodel with dust barriers and floor coverings, and a senior technician conducted a final walkthrough to confirm satisfaction. Catherine also provided a detailed written scope of work outlining each step and feature of the installation.
Catherine reassured the customer with a fully transferable lifetime warranty that covers all materials, labor, and workmanship. She emphasized that the company handles any service issues directly without involving third parties or charging service fees. In addition, flexible financing with no penalties and a promotional savings incentive were offered through the Five Star review program. The customer appreciated the thorough consultation, warranty protection, and attention to safety, feeling confident in the long-term value of the remodel.
Features Presented by the Representative:
* Smart Choice antimicrobial grout-free composite wall system
* Marble-style wall panels in a neutral finish with matte black fixtures
* Heat-welded seams and waterproof cement-coated foam backer board
* Custom shower base with integrated corner bench
* Rainfall shower head, handheld shower, and multiple grab bars
* Built-in corner shelving for organized bottle storage
* Factory-trained, background-checked installation team
* Locally owned and operated with over 29 years of remodeling experience
* 4.9-star Google rating for service quality
* 2–3 day installation with dust control and floor protection
* Final walkthrough inspection by a senior technician
* Fully transferable lifetime warranty on all labor and materials
* No third-party service issues or hidden fees
* Flexible financing options and review-based promotional discounts