Tyler explained that Five Star Bath Solutions is locally owned, just right off 48th and Pine Lake Road, and that people like the company because they’re not pushy and have good reviews. He reviewed the four package levels—standard, performance, Smart Choice, and premium—and explained that Smart Choice was what people usually chose because it looks like marble, has a lifetime warranty, and is super easy to clean. He explained the walls are non-organic and that their antimicrobial caulk keeps everything clean without discoloration. He showed how their walls bead water off like glass and the surface saves time and effort because there is no grout or bleach needed. Tyler also explained their installers go through a two-week specialized training so they know exactly how to install the system properly.
Tyler walked the customer through the installation process step-by-step, explaining how the project manager comes out afterward because we don’t ever trust the sales people to measure things properly. He described how they put down floor coverings, remove the old tub and walls, inspect plumbing, install the new base and waterproof backer board, and then put everything in place before doing a final walkthrough. He explained that installation usually takes two to three days depending on what they find inside the walls. He discussed the deeper soaking base option, the chrome fixtures, the niches and shelves, and said they could include grab bars where the customer needed them. He also explained that they work with Smart Choice 360 for financing and showed the customer different layouts and monthly payment options.
Tyler reviewed all warranty information, explaining that the lifetime warranty covers everything they install—the walls, the base, the fixtures, the accessories, and even the caulk—and the best part is it’s transferable to the next homeowner. He clarified that the standard package carries a three-year warranty and the performance package carries ten years, but Smart Choice includes the lifetime coverage. The customer appreciated that many people use their systems every day and they still hold up, and Tyler reinforced that if anything ever happened down the road, they would come back and fix it because everything they install is guaranteed.
Features Presented by the Representative:
* Walk-in shower conversion
* Smart Choice wall system with marble-style Siro finish
* Non-organic waterproof backer board
* Antimicrobial caulk
* Chrome fixtures and detachable handheld wand
* Grab bar options
* Built-in corner shelving
* Floor coverings and full demo process
* Two-to-three-day installation timeline
* Specialized two-week installer training
* Lifetime transferable warranty with tiered package options
