Tom Jaeger from Five Star Bath Solutions presented a comprehensive plan to gut the current structure down to the studs on all three sides, addressing all underlying issues such as plumbing, insulation, and slope. He explained that the new system would feature a waterproof composite base and wall panels with no grout, designed for easy cleaning and mold resistance. Tom emphasized the quality of their installations, highlighting that every time they tear out a base or tub, it’s not the tile—it’s the grout that causes problems. He assured the couple that only certified, in-house installers would work on the project, removing the risks associated with subcontracted labor. The couple appreciated the emphasis on communication, as Tracy noted, “if it’s not working, can you come out right away? Who do I call?”
The installation process was outlined in detail, including floor protection, demolition, mold/mildew remediation, installation of new PEX plumbing, slip-proof composite base, wall panels up to the ceiling, and selected accessories like shelves and grab bars. The project would begin with a pre-construction meeting and include inspections and permits as required. The timeline for completion was estimated at four to eight weeks, aligning well with the customers’ schedule and need to address their insurance situation. Tracy expressed the importance of design and comfort while still being budget-conscious, and Tom responded with layered discounts to help reduce the monthly payments to under $190.
The Five Star Bath Solutions warranty was a central reassurance point, with Tom emphasizing their lifetime, nationally backed product and service warranty. He explained the waterproof, silicone sealant that outperforms traditional caulk, adding “we guarantee there will be no mold or mildew ever coming back again.” He noted that the warranty is fully transferable to future homebuyers, reinforcing the long-term investment value. Tracy expressed relief, stating “let’s go with that,” once the maintenance-free and waterproofing details were covered. Tom closed by sharing the company’s Better Business Bureau accreditation, $2 million liability coverage, and a record of only two complaints out of 3,000 local jobs—offering strong trust indicators that appealed to the couple’s priorities.
Features presented by the representative:
* Full demolition to subfloor and studs with re-insulation
* Marble-look, grout-free composite wall panels and base to ceiling
* Clear sliding glass door with chrome frame
* Wall-mounted teak fold-down bench
* Two matching corner shelves and one chrome grab bar
* Chrome dual-function handheld showerhead with multiple spray settings
* High-density foam backer board to eliminate mold/mildew
* Hydrostatic silicone seal—no traditional caulk
* No subcontractors; certified in-house installers only
* Licensed, insured, and permit/instruction-compliant
* Lifetime, transferable warranty on all work and materials
* Affordable financing with monthly payments and multiple discounts
Tub To Shower Conversion, Midvale Ave, Parsippany-Troy Hills, NJ , 07034
