Catherine Walker from Five Star Bath Solutions introduced the customer to the Smart Choice composite system, emphasizing its six-layer antimicrobial construction, scratch-resistant finish, and 100% waterproof properties. She explained that the panels mimic real stone but are easier to clean and maintain, making them ideal for long-term use or quick resale. Catherine also demonstrated how the company’s custom frameless glass shower doors, matte black Delta Linden Intuition thermostatic fixtures, and color-coordinated accessories could bring the customer’s vision to life. She provided practical design advice as well, suggesting affordable upgrades like replacing the mirror with two framed ones from a local retailer to enhance appeal while managing costs.
The installation process, as described by Catherine, included a full tear-out of the current shower down to the studs and subfloor, followed by inspection and remediation of any mold or water damage at no extra cost. Protective runners would be laid throughout the home, and all demolition debris would be hauled away the same day. A new custom composite shower pan, shower shield cement-coated foam backer boards, and corner lock system would be installed to ensure structural integrity and water protection. Accessories and fixtures would be installed using flexible adhesives to accommodate Texas home settling. The installation timeline was estimated at two to four days, with the final frameless glass door installation occurring within two weeks post-measurement.
Five Star Bath Solutions offered the customer a lifetime transferable warranty covering all parts, products, and labor, which could serve as a selling point for future homeowners. Catherine emphasized the company’s $2 million liability insurance, 4.9-star Google rating, and 99.8% positive customer experience rating. She also introduced a no-surprise pricing guarantee, assuring that the quoted price would remain unchanged unless the customer chose to modify the scope. Promotional pricing was available. Despite the high quality and value, the customer ultimately declined due to budget constraints and opted for a lower-cost refinish alternative.
Features Presented by Catherine Walker:
* Full tear-out and replacement of existing shower
* Smart Choice six-layer antimicrobial composite wall system
* Smooth white wall panel finish with modern subway tile pattern
* Matte black Delta Linden Intuition thermostatic fixtures
* Frameless glass door with custom C-pull handle (planned post-install)
* Custom-fit composite shower pan with anti-slip texture
* Shower shield waterproof backer board and corner lock system
* Built-in recessed niche and corner shelf for storage
* Mold remediation and stud replacement included at no charge
* Two to four day installation, with final glass in two weeks
* Lifetime transferable warranty on parts, labor, and installation
* $2 million liability insurance and 4.9-star customer rating
* Optional financing available with low monthly payments
