Tyler explained that all of their products are custom measured and cut, and are made from a non-porous composite that won’t crack, chip, or fade. He mentioned that the wall systems are grout-free, making them easy to clean and resistant to mold and mildew, which the customer responded positively to. Tyler highlighted the brand’s flexibility and customization, sharing that everything from the shower base to the shelving and fixtures could be customized to suit the space and needs. When asked about safety options, he mentioned built-in seats and strategically placed grab bars, and emphasized that they always take the customer’s physical needs and mobility into account. Tyler shared that they’ve done hundreds of these types of conversions and that customer feedback is often that the showers look beautiful and feel safer.
Tyler spoke about the local experience of Five Star Bath Solutions, mentioning that they’ve been serving the area for years and that all work is done by their own licensed installers, not subcontractors. He explained that after the measurements are finalized and materials are ordered, the installation typically takes only one day. The customer was surprised and pleased by this, having expected a longer timeline. Tyler assured them that the installers are trained specifically on their system and are in and out with minimal disruption to the home. He also noted that the team is respectful of the customer’s space and time and will clean everything thoroughly before leaving.
Tyler concluded by explaining their warranty and guarantee program. He told the customer that all of the materials come with a lifetime warranty that covers fading, warping, and cracking. He emphasized that their labor is guaranteed for two full years and if anything goes wrong in that time, they come out and fix it for free. Tyler shared that customer satisfaction is a top priority and that they have hundreds of five-star reviews to back that up. The customer appreciated the peace of mind this offered, especially since they’d had poor experiences with contractors in the past.
Features presented by the representative:
* Grout-free, non-porous composite wall systems
* Light marble-style wall panels with subtle veining
* Custom measured and cut to fit each space
* Built-in corner bench and two matte black grab bars
* Matching matte black fixtures and curtain rod
* Seamless low-threshold shower base
* Installation completed in one day
* Work performed by licensed, in-house installers
* Lifetime warranty on materials
* Two-year guarantee on labor
* Highly rated with extensive local experience
