Johnny Romero from Five Star Bath Solutions introduced the couple to their engineered composite system that mimics the look of real marble but is antimicrobial, non-porous, and resistant to stains, scratches, and mold. He walked them through the Smart Choice line, explaining it outperforms acrylic, tile, and even real stone in both durability and ease of maintenance. The panels are laser-imaged from actual stone and have 25 layers of antimicrobial PVC with a solid base, making them structurally sound and easy to clean—no more daily scrubbing. Johnny highlighted the lack of advertising costs for Five Star Bath Solutions compared to competitors like West Shore or Jacuzzi, which allowed them to deliver higher quality for a much lower price. Their Google reviews, perfect ratings, and word-of-mouth reputation speak to the customer satisfaction they consistently earn.
The installation process was explained in detail, from rolling out protective carpets to zippered plastic dust barriers and strict cleanup protocols that ensure the customer’s home stays clean throughout the two-to-three-day job. The frameless glass was custom-measured and installed post-panel installation, integrating tightly with the enclosure to maximize clarity and reduce visual clutter. Johnny discussed their reinforced concrete backer boards with a waterproof foam core supported by honeycomb fiberglass—engineered to flex with house movement while remaining watertight. He assured them of a new PEX plumbing system that resists freezing, cracking, and corrosion, and helped them navigate financing options with monthly payments as low as $136.
Five Star Bath Solutions provided a dual lifetime warranty: one for the current homeowner and another transferable warranty for the next, ensuring peace of mind and long-term value. This warranty covers all workmanship, parts, and products, excluding glass, which still receives a 10-year guarantee. Johnny emphasized that mold remediation and replacement of subfloor or studs—if necessary—would be handled at no extra charge. They also include their white-glove service promise, ensuring top-tier professionalism, cleanup, and clear communication. Customers are invited to participate in an advertising program that rewards them regardless of whether they leave a review, reinforcing the company’s confidence in delivering consistent five-star service.
Features Presented by Johnny Romero:
* Walk-in shower with grout-free marble-look composite panels
* Handheld multi-function showerhead in brushed nickel
* Frameless thick glass sliding doors with brushed hardware
* Two triangular corner shelves for storage
* Safety grab bar across the back wall
* Antimicrobial, stain- and scratch-resistant composite surfaces
* Reinforced concrete backer board with waterproof foam and fiberglass core
* PEX plumbing for durability and freeze resistance
* Full mold and mildew remediation at no charge
* Two-to-three-day installation with follow-up glass install
* Dual lifetime transferable warranty on products, labor, and workmanship
* White-glove service with carpet protection, dust barriers, and full cleanup
