Mike Kellerman of Five Star Bath Solutions presented the Smart Choice package as the ideal match for the project, explaining it is made from quarter-inch virgin PVC with an antimicrobial, anti-scratch surface layered over a proprietary waterproof backer board called Hydro Block. This system includes a closed-cell foam core and cement sheathing, making it completely watertight and mold-resistant. Mike noted that Five Star avoids traditional tile and grout systems due to their tendency to trap moisture and lead to mold and mildew. Instead, the system uses marine-grade silicone sealant for all joints, eliminating the need for recaulking and providing a lifetime seal. Customer was shown a 3D rendering of their remodel using selected materials, which helped visualize the end result with accessories such as a sliding glass door, grab bars, and built-in shelves.
Five Star Bath Solutions is a nationally recognized brand with over 30 years of experience, locally owned in Justin, TX. Mike highlighted that the company does not use subcontractors, instead relying exclusively on trained, certified, and background-checked full-time employees. The process includes full demolition to the studs, free replacement of any damaged wood, new plumbing, waterproof backer installation, and a non-slip shower floor. The project timeline was estimated at three to four days once started, with scheduling approximately eight weeks out. Mike walked the customer through each design decision, reinforced the company’s safety and professionalism, and provided printed and digital visuals for review with the customer’s parents, who were contributing to the decision-making.
Five Star Bath Solutions provides a lifetime transferable warranty on all materials and work, including wall panels, sealants, plumbing, and substructure components—excluding only the glass door, which has a separate manufacturer warranty. Delta commercial-grade fixtures also carry a lifetime warranty. A 30-day promotion discount of $3,817, with an additional $750 discount for partial cash payment and $500 for an online review. Mike offered to extend the same-day decision discount, if the customer confirmed within a few days. Financing was available, and the customer planned to discuss the quote with her parents before making a final decision.
Features Presented by the Representative:
* Full demo of shower to studs with moisture remediation
* Free replacement of damaged framing
* Smart Choice antimicrobial, anti-scratch PVC wall panels
* Proprietary Hydro Block backer board with cement and closed-cell core
* Marine-grade silicone sealant for watertight finish (no grout or caulking)
* Chrome Delta Intuition fixed rainfall showerhead and handheld showerhead
* Two triangular corner shelves and a triangular bench shelf
* Tempered glass sliding door with towel rack and horizontal grab bar
* Diagonal grab bar installed on back wall for added safety
* Light beige composite wall panels with hexagon mosaic accent strip
* 3D rendering of remodel for design visualization
* Three- to four-day installation, scheduled ~8 weeks out
* Lifetime transferable warranty on all installed materials (excluding door)
* Financing available; payment options tailored to customer budget
