The company recommended the Smart Choice package as the most effective solution. This system uses quarter-inch virgin PVC composite panels with antimicrobial and scratch-resistant layers, installed over a proprietary waterproof backer board composed of a cement layer and closed-cell foam core. Unlike traditional grout, the system is sealed with marine-grade silicone for a watertight, mold-resistant finish. A Calacatta-style panel pattern was selected to mimic natural stone while preserving a seamless look. The customer appreciated that the new configuration addressed mold concerns, simplified cleaning, and visually brightened the space while preserving key structural elements.
Company background and installation process were explained in detail. The locally operated branch is staffed by trained, drug-tested, background-checked full-time employees with no subcontractors. The project included full demolition to the studs, structural inspection, replacement of any compromised framing, and rerouting plumbing to accommodate the new fixtures. Blocking was installed behind the panels to support grab bars, and two chrome-finish safety bars were added instead of the originally considered matte black. A built-in recessed niche replaced the original shelf plan, providing dual-level storage. A sliding frameless glass door system was installed instead of a hinged configuration to better fit the narrow bath footprint.
A transferable lifetime warranty was offered for all installed components, including walls, base, plumbing, and sealants. The shower door is backed by a separate manufacturer warranty, and Delta fixtures carry a lifetime coverage from the manufacturer. The customer requested digital renderings to share with his wife before confirming the final details and appreciated the clarity and professionalism of the proposal.
Features presented by the representative:
* Tub-to-walk-in shower conversion
* Full demo to studs with moisture inspection and repair as needed
* Smart Choice antimicrobial, anti-scratch PVC wall panels (Calacatta pattern)
* Proprietary waterproof backer board with cement and closed-cell foam core
* Marine-grade silicone sealant for grout-free finish
* Sliding frameless tempered glass door system
* Brushed stainless Delta handheld shower fixture
* Built-in recessed niche with two storage tiers
* Two grab bars with secure wall backing
* Textured non-slip shower floor
* Multi-day installation after final measurements and material selection
* Lifetime transferable warranty on installed wet-area components
* Digital rendering provided for design review
