Michael Cole of Five Star Bath Solutions recommended their Smart Choice package, which includes a 100% PVC composite wall system that is non-porous, antimicrobial, scratch-resistant, and designed to look like real stone. He explained the advantages over tile and acrylic, highlighting how the Smart Choice system eliminates the need for caulking and harsh cleaning chemicals. Michael walked the customer through different design options, including subtle patterns like Azura Bay and Vena Calacatta, and assured them that the shower base could be matched in color and design. The system included high-end Delta Premium fixtures and allowed for customization in both design and functionality.
The installation process would begin with a full tear-out down to the studs and concrete slab, removing the old shower pan and inspecting for mold or moisture damage. Five Star would provide remediation at no extra cost and waterproof the area using a cement backer board with a gel-foam core. PEX-B plumbing would replace the existing setup, and a new anti-slip shower pan would be installed with a waterproof silicone seal rather than traditional caulk. The entire job would take approximately two to three days, with a separate one-to-two week wait for the custom glass installation. A project manager would confirm all measurements and handle scheduling and logistics before installation.
Five Star Bath Solutions offers a lifetime transferable warranty covering all materials, labor, accessories, and workmanship. Michael emphasized the company’s no surprise pricing, damage protection, and a price match guarantee that includes a $100 bonus if a lower offer is found with comparable materials and warranties. The customer qualified for $2,000 in discounts including a Google review incentive, military service recognition, and a service profession discount. With the addition of a corporate upgrade, they were offered the Smart Choice package at the lower Performance Package rate, which included premium features and enhanced product durability.
Features presented by the representative:
* Walk-in shower replacement with a low-threshold, anti-slip shower pan
* Smart Choice 100% PVC composite wall system with antimicrobial protection
* Waterproof cement backer board (concrete and gel-foam core)
* PEX-B plumbing upgrade
* Chrome Delta Premium fixtures with square detachable handheld shower
* 18-inch chrome grab bar and teakwood folding seat
* Custom frameless sliding glass door with matched metal finishes
* Full tear-out to studs and slab with mold/moisture remediation included
* Lifetime transferable warranty on product, labor, and accessories
* Price match guarantee and $100 incentive
* $2,000 in combined review, military, and service discounts
* Two to three-day install; custom glass added one to two weeks later
* Corporate upgrade to higher-tier package at reduced price