Michael Cole, the Five Star Bath Solutions representative, proposed their exclusive Smart Choice package, a 100% PVC composite wall system manufactured in Utah with a six-layer build. It featured antimicrobial properties, scratch resistance, and a matte finish that resists water absorption and soap scum. Unlike other companies that overlay or use greenboard, Five Star uses concrete waterproof backer boards behind all walls and over the subfloor. Michael also introduced Delta Premium fixtures, recessed niches, and various grab bar options. The customer was shown a range of colors and simulated tile designs to help make an informed decision, including Alaskan Ivory and Pacino Cream.
Installation involved a complete tear-out down to the studs and subfloor to inspect for mold or moisture damage. Any compromised material would be replaced at no additional cost. Plumbing updates, waterproofing with high-grade silicone (no caulking), a new shower pan with anti-slip texturing, and a new wall system were installed. The final remodel featured a matte marbled finish in light tones with subtle veining, a matching corner shelf, recessed niche, two safety grab bars, a fold-down teak bench, and a Delta handheld shower system in an oil-rubbed bronze finish. A hinged frameless glass door with dark hardware was installed for a more open and upgraded look. The project was completed in approximately two days, with an expected start time six to eight weeks from signing. Michael explained that all installers are trained at the Michigan corporate headquarters and that the same project manager, Steve, would oversee logistics and material ordering.
Five Star Bath Solutions provided a lifetime transferable warranty on Smart Choice and Premium packages, covering materials, accessories, installation, and labor. Additional guarantees included no surprise pricing, property protection, full insurance coverage up to $2 million, and a price match guarantee with a $100 incentive. The customer received $1,750 in discounts for an honest review, military service in her family, and scheduling flexibility. Corporate promotional savings of 77% off installation and the option to upgrade to a higher-tier package at a lower price brought the final estimate for the Smart Choice remodel to $12,932. Financing options were available with interest-free terms for up to 18 months depending on credit.
Features presented by the representative:
* Walk-in shower replacement with low-threshold, anti-slip shower pan
* Smart Choice PVC composite wall system with matte finish and antimicrobial protection
* Concrete waterproof backer board behind all walls and subfloor
* Full tear-out to inspect for mold/moisture; remediation included
* Updated plumbing and high-grade waterproof silicone sealing
* Custom Delta Premium fixtures and recessed niche options
* Optional grab bars and folding seat for safety
* Wide selection of color and design options (Alaskan Ivory, Pacino Cream, etc.)
* Two-day installation; six-to-eight-week lead time
* Lifetime transferable warranty covering product, labor, and accessories
* $1,750 in upfront discounts and 77% off installation
* Financing options including zero-interest for 3–18 months available
* Locally owned franchise with corporate backing since 1996
* Fully licensed and insured up to $2 million
Bathroom Remodel, N 94th St, Scottsdale, AZ , 85260
