Patrick Williams of Five Star Bath Solutions recommended a full remodel of the wet area using their Smart Choice composite system, explaining it offers the appearance of marble, granite, or quartz but without the hassle of natural stone. The material is antimicrobial, waterproof, non-porous, and scratch-resistant, designed to be easy to clean and maintain. Patrick explained that the system has six layers including a structural backer, thermal bond, and a protective clear layer to make it durable and safe from mold and mildew. He also discussed several color and style options with the customer, eventually narrowing it down to neutral-toned panels that would coordinate with the customer’s bathroom paint and maintain the clean, classic aesthetic.
Installation would begin with full demolition of the current shower down to the studs and subfloor, with home protection in place using drop cloths from the front door to the bathroom. Patrick assured the customer that any structural damage discovered—such as the need for new studs or reinforcement—would be repaired at no additional charge. The new shower would include all new plumbing, including Delta drains, diverters, and pressure balance valves. He explained the company uses a waterproof backer board system called Shower Shield, featuring XPS closed foam technology to completely eliminate moisture issues. The design would include a non-slip ADA-compliant shower pan, a marine-grade adhesive to bond the panels, and permanent antimicrobial silicone to seal all seams without the need for recaulking.
Five Star Bath Solutions offers a lifetime warranty covering the entire wet area installation, including the surround, fixtures, silicone, and accessories such as shelves and grab bars. Patrick emphasized that the warranty is not limited or prorated, and it is fully transferable to a future homeowner. The company maintains $2 million in liability insurance, holds the required permits with the Maryland Home Improvement Commission, and uses only trained, background-checked in-house installers—never outside contractors. To support the customer’s decision-making, Patrick offered a 77% discount on installation and a corporate upgrade that allows the Smart Choice system to be priced at the acrylic level, along with a price-match guarantee that would refund the difference plus $100 if a lower apples-to-apples quote was found.
Features Presented by the Representative:
* Replacement of fiberglass shower insert with custom Smart Choice shower
* Full demolition to studs and subfloor, with repairs included at no extra cost
* Antimicrobial, scratch-resistant, waterproof composite panels
* Deep-toned marble-style composite walls with six-layer bonded system
* ADA-compliant mosaic tile shower floor with integrated trench drain
* All-new Delta plumbing: drains, diverter, showerhead, and pressure valves
* Waterproof Shower Shield backer board with XPS closed foam technology
* PVC flashing and Quad Lock corner sealing for full moisture protection
* Marine-grade adhesive and permanent antimicrobial silicone (no recaulking)
* Wall-mounted fold-down teak shower bench
* Brushed nickel fixtures with handheld wand and wall elbow setup
* A+ BBB rating, 2023 Angi Super Service Award
* In-house, certified, and background-checked installers
* Lifetime transferable warranty with no fine print
* 77% off installation and corporate upgrade pricing offer
* Price-match guarantee with refund plus $100 if competitor quote is lower
Bathroom Remodel, Alamain Dr, Dallas, TX , 75241
