Carmin Fusco from Five Star Bath Solutions guided the customer through their Smart Choice system, which includes a six-layer antimicrobial composite material manufactured in Nebraska. The walls are grout-free, mold-resistant, and easy to clean using only mild dish soap. Carmin highlighted how the company’s installers are trained in-house, with hands-on instruction at their facility, and covered by a $2 million insurance policy for peace of mind. The customer appreciated the professionalism, transparency, and family-oriented nature of the company, as well as its reputation—evident through verified online reviews and a history dating back to 1996 with franchised operations since 2013.
Installation included full removal of the original tub and tile, with plumbing updates and backing installed to support safety grab bars. Wall panels in a gray-veined stone aesthetic were fitted edge-to-edge, paired with a low-threshold base and built-in shelving. Matte black hardware was used throughout, including the Delta handheld showerhead, grab bars, and framed bypass glass doors. The remodel was completed in one to two days with cleanup and haul-away included at no additional effort from the homeowner.
Five Star Bath Solutions offers a true lifetime guarantee that covers labor, material, plumbing, and installation for as long as the home stands—and is transferable to future homeowners. Carmin emphasized their “no surprise guarantee,” which ensures the quoted price remains unchanged even if hidden damage or repairs are discovered during demolition. Ongoing service and future adjustments remain available at the customer’s request.
Features presented by Carmin Fusco:
* Walk-in shower with low-threshold base
* Matte black bypass glass doors with integrated towel bars
* Smart Choice antimicrobial, grout-free composite wall system in gray stone pattern
* Two matte black safety grab bars
* Three integrated corner shelves
* Delta handheld shower wand with matching matte black finish
* HydroBlock mold-resistant backer board
* Full demolition to studs and plumbing upgrades
* One- to two-day installation timeline
* Fully transferable lifetime warranty with no upcharges for structural issues
