The Representative explained that Five Star Bath Solutions specializes exclusively in bathroom remodeling and presented several wall system options ranging from fiberglass and acrylic to the Smart Choice composite and natural stone collections. The selected Smart Choice composite system was described as a six-layer, grout-free, antimicrobial wall system designed to replicate the appearance of natural stone while providing superior durability, easy maintenance, and long-term moisture protection. The Representative also reviewed the company's custom fabrication process, explaining that each shower is built specifically for the home's dimensions rather than using prefabricated kits, resulting in fewer seams and a more watertight installation.
The Representative outlined the complete installation process, which includes full demolition of the existing shower down to the wall studs, removal of damaged materials, replacement of plumbing supply lines, drains, and diverter valves, installation of waterproof backer boards, construction of a custom seamless shower pan, installation of composite wall panels, accessories, fixtures, and frameless glass enclosure, followed by complete sealing, cleanup, and final inspection. Dust containment measures including plastic barriers, floor protection, and HEPA filtration would be utilized throughout the project. Installation was estimated to require approximately two to three days once materials were received and final measurements completed.
Five Star Bath Solutions' warranty and customer protection program were reviewed in detail during the consultation. The Representative explained that the company's transferable lifetime warranty covers products, parts, and workmanship for the installed shower system. Additional customer protections include licensed and insured in-house installers, no subcontractors, transparent pricing, and a No Change Order Guarantee covering qualifying hidden conditions discovered during demolition. Delta commercial-grade fixtures were also presented as durable, temperature-controlled plumbing components backed by long-term manufacturer support.
**Features Presented by the Representative:**
* Complete walk-in shower demolition and rebuild
* Expansion of shower footprint where possible
* Custom low-threshold seamless shower pan
* Smart Choice grout-free composite wall system
* Azura Bay stone-look wall finish
* Waterproof backer board system
* Replacement of plumbing supply lines, drains, and diverter
* Delta Intuitions rain shower with handheld wand
* Matte black commercial-grade fixture package
* Frameless sliding tempered glass shower enclosure
* Recessed three-shelf storage niche
* Three corner shelves
* Integrated footrest
* Marine-grade silicone waterproof sealing
* Dust containment with HEPA filtration and floor protection
* Custom-built installation tailored to the space
* Professional cleanup and final walkthrough
* Licensed, insured, factory-trained in-house installers
* Transferable lifetime warranty covering products and workmanship
* No Change Order Guarantee for qualifying hidden repairs
Shower Remodel, W Kent Ave, Santa Ana, CA , 92704
