Tom emphasized that Five Star Bath Solutions is a locally owned and operated franchise with an excellent reputation, backed by positive online reviews and word-of-mouth referrals. Licensed, insured, and bonded, the company pulls permits for every job, underscoring its commitment to quality and adherence to local building codes. Tom noted that the company prides itself on high customer satisfaction, with nearly half of their business coming from referrals. He recommended that the customer review their online feedback for reassurance and emphasized their focus on bathroom remodeling as their sole specialty.
The installation process would start with laying down protective drop cloths, removing the existing setup to the studs, and installing new plumbing, including a commercial-grade Delta valve system with a lifetime warranty. Tom explained that Five Star Bath Solutions uses a DensShield backer board, a fully waterproof material that provides superior moisture protection compared to the more commonly used green board. He also described their unique thermal expansion sealant in the corners, which prevents mold and mildew buildup, ensuring the customer won’t need to re-caulk over time. Accessories, such as the corner shelves and safety bars, are customizable and would be securely bolted in for durability.
Five Star Bath Solutions offers a lifetime, fully transferable warranty on both parts and labor, covering any future issues without service fees. This warranty adds value to the home should the customer decide to sell. Tom explained financing options, including a $1,000 discount for social media promotion and an interest-free financing plan, giving the customer the flexibility to choose an option that best suits their financial preferences.
