Mike Kellerman from Five Star Bath Solutions introduced the company’s flagship Smart Choice system, a quarter-inch thick virgin PVC with antimicrobial and anti-scratch coatings layered over a proprietary waterproof backer board called Shower Shield. Mike explained that the backer board consists of cement layers surrounding a non-organic closed-cell foam core, making the system fully mold- and mildew-resistant. Instead of traditional grout and caulking, Five Star uses marine-grade silicone for all joints, providing a watertight seal with no cracking or maintenance required. Customer was shown several material options and 3D renderings of the new shower design and appreciated that the product delivered the look of real stone without associated cost and weight.
Mike detailed the company’s 30-year track record and local ownership in Justin, TX, highlighting that all installations are handled by full-time, background-checked, and trained employees. He walked the customer through a step-by-step installation process including full demolition down to the studs, inspection and free repair of any damaged wood, installation of new commercial-grade Delta plumbing, the waterproof backer system, and all selected accessories. The job was estimated to take three to four days and could begin approximately eight weeks out. Mike also confirmed that the team would protect the home with drop cloths and perform a full walkthrough upon completion to ensure satisfaction.
Five Star Bath Solutions offers a lifetime transferable warranty on all installed components, including walls, plumbing, sealant, fixtures, and accessories. The Delta fixtures also carry a manufacturer-backed lifetime warranty. Mike reinforced that even years down the line, the company would return to address any issue without charge. While the customer expressed some preference for real tile or stone and was exploring their flooring first, they were open to considering Five Star’s slab options or advanced composites for a cohesive and lasting result. Mike left detailed information, answered all final questions, and offered ongoing support for future decision-making.
Features Presented by the Representative:
* Walk-in shower conversion in master bath
* Full demo to wood studs with inspection and free repair
* Smart Choice antimicrobial, anti-scratch PVC wall panels in Calcutta marble composite
* Shower Shield waterproof cement-layered backer board
* Marine-grade silicone sealant (no grout or caulking)
* Matte black Delta commercial-grade handheld showerhead
* One triangular corner shelf and one recessed niche with two inset shelves
* Diagonal matte black grab bar on back wall
* Textured non-slip marble composite shower floor
* Tempered glass enclosure planned for installation
* Three- to four-day installation timeline, scheduled ~8 weeks out
* Lifetime transferable warranty on all components installed
* Delta faucets carry separate lifetime manufacturer warranty
* Full-service cleanup and satisfaction walkthrough upon completion
