Michael, the Five Star Bath Solutions representative, detailed several product and service features designed to address the customer’s needs. He guided the customer away from traditional tile due to maintenance issues like resealing grout and potential mold buildup, instead recommending their proprietary Smart Choice wall system made of composite with a six-layer waterproof construction. The system is scratch-resistant, mold-resistant, and built to last, offering the visual appeal of stone without the long-term upkeep. He emphasized that the product mimics real stone, includes anti-slip shower bases, and provides a seamless look with corner shelves and recessed niches. The company uses Delta Premium Faucets, and customers can choose hardware finishes to match their style. Options for luxury vinyl plank and tile flooring were shown, with samples provided to help visualize the space.
Michael also discussed Five Star Bath Solutions’ local presence, noting the Charlotte franchise has operated since 2019, with owners Matt and Brian living locally in Davidson and Fort Mill. All installers and project managers are trained in Michigan at the corporate facility before working in Charlotte, ensuring high standards and consistent service. The project process includes a detailed measure date conducted by Steve, the project manager, to confirm design and ordering accuracy. Installation is expected to take three to four days for both bathrooms, with scheduling available approximately six to eight weeks out. The customer appreciated the phased work plan—completing one bathroom at a time to maintain functionality during the process.
Five Star Bath Solutions offers a comprehensive lifetime warranty on its Smart Choice and Premium packages. This warranty covers product materials, accessories, and workmanship, and it is transferable with the home. Michael stressed the use of waterproof silicone sealant instead of caulking for long-term reliability. Additionally, the company guarantees best value, licensed and insured labor, no pricing surprises post-contract, and direct accountability as there is no third-party subcontracting (outside of tile installation if requested). Customers who agree to provide an online review are offered an upfront discount of $750, and other promotions, contributing to a significant overall savings.
Features presented by the representative:
* Full tear-out with inspection and replacement of damaged materials at no extra cost
* Waterproof backer board and six-layer composite wall system
* Smart Choice package with lifetime transferable warranty
* Delta Premium Faucets with customizable finish options
* Custom sliding glass shower door
* Optional ceiling panel to prevent mold buildup
* Recessed niche and grab bar installation
* Luxury vinyl plank and tile flooring options
* Locally owned, corporately trained team with direct project oversight
* No re-caulking; highest-grade waterproof silicone sealant used
* Transparent pricing, promotional discounts, and financing options available
