Ostin Tuma, representing Five Star Bath Solutions, offered multiple options ranging from full system installs to piecemeal services. He emphasized their professional standards, noting the use of 100% waterproof backer boards and not the industry-standard green board, which only resists water but can retain moisture. Ostin also explained how their installations include commercial-grade Delta valve systems and solid plumbing work—highlighting the value in quality over shortcuts. The customer resonated with that, saying they didn’t want to risk damage by doing it themselves and preferred professional handling for water and electrical systems. Ostin clarified that even with partial installs, his team ensures the job is done correctly and efficiently.
The installation process described by Ostin included full demolition down to the studs, inspection and repair of existing infrastructure, and tub installation, often completed in one day. With the full system, the company handles everything from permits to inspections, and the wall panels include integrated accessories like corner shelves. The final result featured a white Kohler tub with center drain, brushed nickel Delta hardware, and full wall surround in a marble-style composite panel system. A built-in corner shelf and extended ledge were included for practical storage. A new straight curtain rod and recessed lighting completed the updated bath area. While the customer initially planned to do the wall surrounds independently, the finished project confirmed a full wall system was completed, likely based on updated preferences or scheduling flexibility. The proposed timeline for full installs was four to six weeks, while piecemeal jobs could be done in two to four weeks depending on scheduling.
Five Star Bath Solutions offers a comprehensive lifetime warranty for full system installs, covering both materials and labor with no service fees for repairs or replacements. The warranty is also fully transferable, adding long-term value to the customer’s home. While the customer originally leaned toward a budget-friendly piecemeal option that did not qualify for the warranty, the installed full system likely ensured full warranty coverage. Ostin acknowledged that piecemeal work wouldn’t be warrantied but assured them of quality workmanship regardless. The customer was given the contact of their preferred plumber to potentially proceed with the job in a cost-effective manner.
Features Presented by the Representative:
* Installation of 60 by 42 Kohler tub with center drain
* Commercial-grade Delta valve system and plumbing
* Demolition down to the studs, inspection and repair included
* 100% waterproof backer board instead of standard green board
* Marble-style composite wall surround with one corner shelf and full-width ledge
* One-day installation timeline in most cases
* Straight curtain rod and recessed lighting upgrade
* Full-service permitting, inspections, and cleanup
* Lifetime transferable warranty for full installs
* Non-warranty piecemeal installation with same attention to quality
* Flexible options based on customer-provided materials
* Transparent pricing and multiple financing options
Bathroom Remodel, Newton St, Westminster, CO , 80031
