Representative Chris True highlighted that Five Star Bath Solutions offers multiple packages, from fiberglass inserts to their Smart Choice PVC composite and natural stone options. He explained that their products eliminate grout lines, are easy to clean with simple soap and water, and are designed to last without mold or mildew. Chris emphasized the company’s credibility, noting they are part of an international franchise but locally owned with a six-person team. He reassured her that all installers are “background checked and drug screened,” that they carry “a $2 million general liability,” and that the company has strong referrals and online reviews, including her neighbor who “just raved about it”.
Chris detailed the installation process as a full tear-out “back down to the studs,” with dry rot inspection, replacement framing if needed, and installation of new plumbing using PEX, a backer board system, and solid core shower pans to prevent bubbling or water pooling. He described using large eight-foot panels with transition strips for her nine-foot ceilings, along with commercial-grade silicone to seal the system. Accessories included four shelves, a custom bench, and a sliding barn-style glass door. Chris explained that once Karen signed, a project manager—Jared, the local owner—would finalize measurements and materials, and installation would take “two days to possibly three,” with scheduling currently “six to eight weeks out”.
Chris emphasized that Five Star Bath Solutions provides a “lifetime guarantee” covering product, parts, and workmanship, fully transferable to a new homeowner if she sold the house. He contrasted this with competitors who restrict warranties and don’t cover plumbing. Karen appreciated this assurance, saying other companies told her warranties ended if she moved. Chris also presented financing options, including 12-month same-as-cash plans, though Karen said she preferred to pay cash once her work stock disbursement arrived. Ultimately, she said she was “sold on that” Smart Choice package in White Pearl with shelves, bench, and sliding glass doors, excited to finally have a shower that was “beautiful” and functional.
Features presented by Chris True:
* Full shower tear-out to studs with dry rot inspection
* Smart Choice PVC composite wall system in marbled gray-blue finish
* Four 15-inch corner shelves
* Custom bench seat built to spec
* Matte black Delta fixtures with handheld wand
* Frameless sliding glass door system with integrated towel bar
* Solid core shower pan and waterproof backer system
* Commercial-grade silicone seals
* Two- to three-day installation, scheduled six to eight weeks out
* Lifetime transferable warranty covering product, parts, and workmanship
Bathroom Remodel, Pointer Pl, South Brunswick Township, NJ , 08824
