Zach Sterling from Five Star Bath Solutions presented the Smart Choice composite package, describing its antimicrobial, anti-scratch surface and six-layer structure, with color printed three layers deep for a realistic and matte finish. He highlighted how their waterproof hydro board backer system outperforms traditional green board, which only lasts about 10 years and fosters mold over time. The shower base was described as solid, not hollow, with a built-in non-slip surface covering the entire area. Zach emphasized how Five Star avoids covering over existing structures and instead removes all old material down to the studs, ensuring any rot or mold is addressed properly before installation.
The installation process was designed to be completed in two days, involving full demolition, haul-away of debris, replacement of plumbing with new PEX lines, and installation of a Delta valve and custom-built shower pan. Zach offered to customize the drain location to match the existing system, provided layout recommendations to minimize costs, and discussed ways to streamline the design for resale appeal. While the customer planned to remove parts of the enclosure themselves to inspect and potentially save on structural work, they valued Zach’s willingness to coordinate and step in once the demo was complete. Visuals of the selected finish and a breakdown of the plan were shared, and the final product was tailored to the customer's preferences with consideration for future mobility needs.
Five Star Bath Solutions backs its Smart Choice systems with a fully transferable lifetime warranty covering labor, materials, plumbing, caulking, and installation. Zach underscored the clarity and strength of this one-page warranty, which does not void coverage for installation-related issues—unlike many competitors. The company also includes a no-surprise guarantee, promising no additional charges for work within the wet area. Customers are protected by a $2 million insurance policy and offered a 30-day price lock, as well as a $100 bonus if a matching offer is found elsewhere. While financing was available, the customer preferred to pay in cash, appreciating the transparency and respect for budget-conscious seniors.
Key features presented by the representative:
* Walk-in shower replacement with removal of old fiberglass unit
* Delta dual-knob pressure/temperature control valve
* Round chrome magnetic wand showerhead
* Two opposite corner shelves and chrome safety grab bars
* Smart Choice six-layer composite walls in marble-inspired finish
* Solid composite non-slip shower pan with custom drain alignment
* Hydro board waterproof backer replacing mold-prone green board
* Two-day in-house installation including haul-away and floor protection
* Fully transferable lifetime warranty on labor, materials, and caulking
* No-surprise guarantee for work inside wet area
* 30-day price lock and $100 price-match bonus
* Financing offered, but customer opted for cash payment method
Bathroom Remodel, SW Greenleaf Terrace, Portland, OR , 97224
