Ted McCann of Five Star Bath Solutions explained their approach of focusing exclusively on bathrooms and using only in-house employees, licensed and insured, all known by first name. He walked the customer through their selection of materials, including their popular Smart Choice composite panel system, which is antimicrobial, macrobiotically closed, and has no grout. Ted explained that these panels are easier to clean and maintain than traditional tile or even acrylic, which he noted could yellow or dull over time. Five Star’s fixtures come from Delta and include temperature control, rain and handheld shower options, and several metal finish styles. Ted highlighted that every job is fully customizable, and customers are never pressured—just supported with honest insights and visual mock-ups to help make decisions.
The installation process starts with full demolition down to the studs, including the removal of any wet wood, old tile, and plumbing. Everything is replaced, including the subfloor, PEX water lines, drain, diverter, and faucet hardware. A waterproof backer board is installed, followed by silicone-sealed composite panels. A fold-down teak bench was added mid-wall, secured into reinforced backing. A satin black Delta handheld shower fixture was installed along with updated plumbing. The frameless glass door was not yet shown in the images but remains included in the design scope. Ted explained that if the customer moves forward, a production manager named Gilbert would come to remeasure everything and finalize installation details. The walk-in shower build typically takes two days, with current availability set for about five to six weeks out. Ted emphasized that the quote included all necessary work, from plumbing to install, with flexibility on deposit and payment scheduling.
Five Star Bath Solutions offers an unlimited lifetime warranty that covers product, parts, and workmanship, and is registered to the home, providing value even upon resale. Ted highlighted that this warranty, along with the company’s all-inclusive pricing and reputation for professionalism, is what sets them apart. There are no surprise costs—even if water damage or mold is discovered, it’s handled without additional charges. Financing is available through a third-party provider, or customers can split payments across credit cards with no added fees. Ted left the final discounted quote with the customer, along with reassurances that his team could deliver a high-quality, customized solution with trustworthy service.
Key features highlighted by Ted McCann:
* Full tub-to-walk-in shower conversion
* Composite antimicrobial, grout-free wall panels in Azura Bay tone
* Fold-down teak bench, wall mounted with reinforced anchoring
* 12x17 recessed niche with integrated shelf
* Four built-in corner shelves for storage
* Two stainless grab bars for accessibility
* Frameless treated-glass shower door (pending installation)
* Satin black Delta handheld fixture with pressure control
* Full demolition and replacement of plumbing, diverter, and drain
* Waterproof foam-core backer board and silicone-sealed composite system
* Two-day installation with pre-measure appointment
* Unlimited lifetime warranty on all labor, product, and hardware
* Price match guarantee with financing and credit card flexibility available
Tub To Shower Conversion, Marengo Pl, Santa Ana, CA, 92703
