Haley Adkins explained that Five Star Bath Solutions was founded in 1996, originally in Michigan, and has completed over 40,000 jobs in the Detroit metro area with over 100 locations across the US and Canada. She highlighted that the company works on about 50 showers and bathrooms per week and is insured up to 2 million dollars per project. She added that installers are individually licensed builders, certified plumbers and carpenters, background checked and drug screened. She encouraged the customer to stalk their reviews and mentioned that customers know exactly what to expect with a straightforward process and personalized service.
Haley then detailed the full installation approach, explaining that the entire unit would be removed down to the studs and subfloor so any moisture, mold or water damage could be addressed, particularly since moisture readings ranged from 40 to 99 percent in the customer’s bathrooms. She described replacing any damaged studs or subfloor, replacing all visible plumbing, adding a new backer board with different levels of waterproofing depending on the package, installing an acrylic non porous non slip tub, and providing wall systems that could range from basic fiberglass to more luxurious full height options. She noted that installation typically takes one to two days, with exact measurements scheduled within a week by Sean, a licensed engineer and builder.
Five Star Bath Solutions warranty and guarantees were emphasized throughout Haley’s explanation. She stated that the company avoids tile because grout is super porous and prone to moisture issues, and they prefer to provide materials they can confidently warranty. She described their antimicrobial silicone that replaces traditional caulk, noting it does not shrink or lift with water usage. Haley emphasized offering easy to maintain, non porous surfaces, no grout to scrub, and secure sealing to avoid future water damage. She also referenced their ongoing monthly promotion of 77 percent off installation and corporate upgrade incentives but did not provide any pricing details at all.
Features Presented by the Representative
* Removal of entire unit down to studs and subfloor
* Moisture inspection and replacement of damaged studs or subfloor
* Replacement of all visible plumbing
* Installation of acrylic non porous non slip tub
* Multiple wall system options including full-height panels
* Antimicrobial silicone instead of caulk
* Non porous, low maintenance, grout-free materials
* Licensed, certified, background-checked installers
* Engineering measurement visit scheduled within a week
* One to two day installation process
Bath & Shower Combo, W 9 Mile Rd, Southfield, MI , 48075
