The Five Star Bath Solutions representative, emphasized the benefits of their exclusive Smart Choice package, highlighting its six-layer construction with embedded stone imagery, antimicrobial surfaces, and a fiberglass backer board that is 100% waterproof. He explained that unlike other remodelers who may use subcontractors, Five Star’s installers are trained and certified through their Detroit program and are company employees. They also noted their $2 million insurance policy and the company’s nationwide presence with over 90 locally owned locations, reinforcing trust and reliability.
The installation process began with full demolition down to the studs, followed by mold and moisture inspection, plumbing replacement, and reconstruction of both spaces. All components, from the solid-core bases to the ceiling-height paneling, were custom-fabricated in Utah based on the customer’s design selections. They presented layout options through design software and physical samples to coordinate wall panel colors, fixture finishes, and shelf configurations. The tub area received a freestanding soaking tub paired with matte black hardware, and the shower space was rebuilt using large-format textured panels with coordinating shelves, niche, and dark-tone handheld fixture system. Lead time for fabrication was estimated at 10 to 12 weeks, with approximately two days of installation per bathroom.
Five Star Bath Solutions offers a comprehensive lifetime guarantee covering product, parts, and workmanship, with a warranty that is transferable by property address. They contrasted this with competitors whose warranties exclude labor due to subcontracting practices. He also included a price-match guarantee with a $100 refund if a lower price is found for an equivalent product. The customer expressed intent to discuss the offer with her husband, who was hospitalized, and appreciated the clarity, flexibility, and thorough presentation provided.
Key Features Presented by the Representative:
* Two-bath remodel: one freestanding tub, one walk-in shower
* Smart Choice wall systems with full ceiling height coverage
* Matte black fixtures with corner shelves and recessed niche
* Mosaic accent wall behind tub; dark wood-look waterproof flooring
* Solid-core base and 100% waterproof fiberglass backer
* Certified in-house installers; $2M insurance policy
* Full demo to studs, mold remediation, and plumbing replacement
* Custom fabrication from Utah; 10–12 week lead time
* Lifetime transferable warranty (product, parts, labor)
* Price-match guarantee with $100 refund
