Representative from Five Star Bath Solutions introduced the Smart Choice composite wall system, describing it as a six-layer, non-porous, antimicrobial material that resists mold, mildew, and scratches. He explained that the product mimics the look of natural stone while being easier to maintain and completely grout-free. They demonstrated that the company’s waterproofing process uses Hydro Blok technology, sealing every seam four times to ensure complete protection from water damage. He emphasized that Five Star Bath Solutions specializes exclusively in bathrooms and has been trusted for decades, maintaining a 4.6-star average rating across more than 190 locations in the U.S. and Canada. They highlighted that the company is locally owned and operated, fully licensed, insured, and known for its high-quality craftsmanship and exceptional customer service.
The representative detailed the installation process, explaining that the team would remove the old tub and walls, inspect the subfloor and plumbing, and repair any water damage found—all covered under the No Surprise Guarantee. The new shower system would extend all the way to the ceiling with a seamless, watertight finish. Installation typically takes two to three days once materials arrive, which usually takes six to eight weeks after the initial measure. They noted that all Five Star installers are certified employees, not subcontractors, ensuring consistent quality on every project. He also reviewed the company’s promotions, a free accessory upgrade, making it a cost-effective option for the customer’s remodel. He assured that the entire process is handled professionally from start to finish, with clear communication and minimal disruption to the home.
Representative explained that Five Star Bath Solutions provides a lifetime warranty covering products, parts, and workmanship. He described the warranty as fully transferable if the home is sold and backed by the company’s Certified Craftsmanship Guarantee, Property Protection Guarantee, and Best Value Guarantee. They noted that the Best Value Guarantee matches any competitor’s quote for equal quality and adds an additional $100 credit, while the No Surprise Guarantee ensures customers never pay more than the quoted price. He emphasized that the warranty is effective immediately after installation, with Five Star handling all service directly rather than relying on third parties. The customer appreciated the representative professionalism, clarity, and confidence in the product, feeling assured that the company would deliver a safe, modern, and reliable walk-in shower.
Features presented by Representative:
* Tub-to-walk-in-shower conversion
* Smart Choice six-layer composite wall system with ceiling-height white marble finish
* Non-porous, antimicrobial, and grout-free design
* Hydro Blok waterproofing sealed four times
* Built-in corner bench, shelving, and safety grab bars
* Low-threshold shower base for easy access
* Matte black handheld showerhead and fixtures
* Certified in-house installers (no subcontractors)
* Two- to three-day installation after six- to eight-week delivery
* Locally owned and nationally supported company
* Lifetime transferable warranty and multiple service guarantees
