Brad Benson from Five Star Bath Solutions explained the advantages of the solid acrylic wall system paired with antimicrobial silicone sealing. She confirmed the use of waterproof backer board and outlined how the solid shower base would work with a center drain configuration. Brad highlighted the brushed nickel handheld showerhead with flexible hose and guided the customer through fixture and grab bar placement. Although the originally planned SimTile white pearl design was considered, the customer finalized on a standard smooth white finish. Brad assured the customer that everything would be customized to ceiling height and built for daily function, durability, and safe entry.
The installation involved full demolition of the old tub and enclosure, removal down to the studs, inspection of wall conditions, and plumbing upgrades using PEX lines. The new white acrylic panels were installed with watertight corner joints and clean ceiling termination. The bypass glass door system was installed with stainless framing and hardware, allowing smooth entry and exit. Grab bars were placed securely into reinforced framing. All work areas were protected during the process, and cleanup was completed without requiring customer assistance.
Five Star Bath Solutions provides a fully transferable lifetime warranty covering labor, materials, and future service needs. Estimate quote was reduced through a promotional offer and senior discount. Brad confirmed that pricing adjustments could still apply based on final accessory selections. With direct communication, pre-construction coordination, and oversight via CompanyCam, the installation was managed efficiently. The customer, experienced in construction, valued the project’s clarity, timeline, and solid workmanship over branding or upsell features.
Features presented by the representative:
* Tub to walk-in shower conversion with low-threshold solid base
* Smooth white acrylic wall system with ceiling-height coverage
* Two horizontal grab bars installed with secure support backing
* Brushed nickel handheld shower system with flexible hose
* Frameless sliding glass door with dual stainless handles
* Waterproof backer board and antimicrobial seam sealing
* Full demo to studs, plumbing upgrades, and debris removal included
* One- to two-day installation coordinated through pre-construction walkthrough
* Fully transferable lifetime warranty on labor, materials, and service
* CompanyCam-based coordination and no third-party subcontracting
