Jagger Willard of Five Star Bath Solutions guided the customer through a range of product packages, from fiberglass to acrylic, composite, and stone, explaining the differences in cost, durability, and warranties. He emphasized that Five Star is a local franchise backed by a national brand, with over 100 locations and a focus on maintaining a solid reputation through extensive five-star reviews. All installers are certified, background-checked, and never subcontracted. Jagger explained the limitations of fiberglass and acrylic in terms of durability and porous surfaces and highlighted the benefits of the composite option, which comes with a lifetime warranty, antimicrobial protection, and a stone-look finish created from scanned images of real slabs.
Installation was explained as a one- to two-day process with a four- to five-week scheduling window. The process includes full tear-out of the existing materials, inspection and repair of any sub-surface damage, replacement of the plumbing, and installation of waterproof cement board rather than plywood or green board. The low-threshold composite shower base was described as thick, durable, and designed to resist flex and cracking. The job includes a walkthrough with the installer and a final sign-off to ensure customer satisfaction. Jagger also clarified that the team lays down protective runners, updates all plumbing behind the walls.
Five Star Bath Solutions offers warranties of three years for fiberglass, ten years for acrylic, and lifetime for composite and stone systems, with all warranties fully transferable to new homeowners. The No Surprise Promise ensures no hidden charges for discovered damage, and the Best Value Guarantee offers a refund of the price difference plus $100 if a lower bid for the same materials and warranties is presented within 30 days. The Certified Craftsman Guarantee ensures only trained in-house professionals are used, and the Property Protection Guarantee covers any damage that may occur during the job.
* Walk-in shower replacement with Calacatta marble-look composite walls
* Polished-chrome handheld showerhead
* Durable low-threshold composite shower base with updated plumbing
* Waterproof cement board backer instead of plywood or drywall
* Marine-grade silicone seals (no caulking or re-caulking needed)
* One- to two-day installation timeline, scheduled within four to five weeks
* Certified in-house installers; no subcontractors
* Fully transferable warranties: 3 years (fiberglass), 10 years (acrylic), lifetime (composite)
* No Surprise Promise, Certified Craftsman, Best Value, and Property Protection Guarantees
* 12-month 0% same-as-cash financing option
