The remodel features a full-height wall system in a marbled taupe finish from the Smart Choice composite collection. The original framed gold shower door was removed and replaced with a brushed steel straight curtain rod. A handheld showerhead in a matching brushed nickel finish is now wall-mounted and integrated with a dual-function valve. Two matching corner shelves were installed on the back wall for product storage, but no recessed niche was included despite the initial plan. The safety package includes two brushed steel grab bars—one vertical near the entrance and one horizontal across the side wall. The threshold and base were fully redone in the same composite finish, with a seamless appearance across all surfaces. The updated surround integrates cleanly into the tile floor and adjacent tub platform, preserving the room’s layout.
Michael, the Five Star Bath Solutions representative, walked the customer through available packages, emphasizing the Smart Choice composite material as the most fitting for their priorities. This product was highlighted as a 100% PVC composite that is antimicrobial, highly durable, and easy to clean, needing only mild cleaners like Dawn or Windex. It offered the high-end stone appearance the customer appreciated, without the associated maintenance or cost of real stone. Michael contrasted Five Star’s specialized focus on bathroom remodels with competitors who diversify into unrelated areas like roofing or windows, reinforcing their commitment to quality and bathroom-specific expertise.
Michael explained that each project would begin with a complete tear-out to the studs and subfloor, followed by inspection for moisture or mold at no additional cost. From there, new PEX-A plumbing would be installed along with Shower Shield backer board for waterproofing. The system would then be finished with the selected wall panels, corner shelves, recessed niches, and premium Delta fixtures. Installers were described as full-time, background-checked employees trained in-house, with the installation timeline typically taking two to three days. The current scheduling window was about six to eight weeks out, and customers would meet a project manager within five to nine days of committing.
Five Star Bath Solutions backed their work with a lifetime warranty covering parts, products, and installation, which is also transferable to future homeowners. Michael emphasized this transparency, noting that unlike some competitors, their guarantees have no exclusions and apply comprehensively. Additional assurances included fixed pricing, no surprise fees, and repair or compensation for any damage done during installation. Michael also shared discount opportunities for social media reviews and military service, offering the Smart Choice package at a reduced rate through a corporate upgrade, bringing the final price significantly down while maintaining high value.
Features Presented by Representative Michael:
* Full tear-out to studs and subfloor with free remediation if needed
* Waterproof Shower Shield backer board
* New PEX-A plumbing installation
* Lifetime warranty covering parts, product, and installation
* Delta premium faucet options with handheld showerhead
* Composite PVC Smart Choice wall system in taupe marble finish
* Antimicrobial, scratch-resistant, non-porous materials
* Two brushed steel grab bars (vertical and horizontal)
* Two matching corner shelves for storage
* Curtain rod enclosure replacing original framed glass door
* Local, insured, trained employees (no subcontractors)
* 2–3 day installation timeline after 6–8 week lead
* Google review and military service discounts
* Transparent, fixed pricing with corporate upgrade offers
